Never miss a thing with email notifications from LiveAgent. These notify you every time you receive an email. There will be no more missed conversation replies and you can keep doing what you need to without checking the inbox way too often.
Email notifications can be activated to automatically send emails to Agents:
- When a Ticket is assigned to an agent
- When a customer replies in an assigned ticket
- When a new ticket is created in a Department the agent is a part of

It prevents your customer service ticketing software from becoming overloaded with unanswered tickets.
Say goodbye to abandoned tickets
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Knowledgebase resources
LiveAgent monthly product update: August edition
Discover LiveAgent’s August updates: new AI Answer Generator, redesigned attachments, bug fixes & a call app in development. Learn more!
LiveAgent monthly product update: July edition
Discover July's LiveAgent updates: advanced spoofing protection, new Help Center, improved chat design & bulk attachment downloads!
LiveAgent monthly updates: June edition
Discover LiveAgent’s June updates: AI assistant upgrades, smarter email handling, new integrations & bug fixes. See what’s next!
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