Ticketing system features
LiveAgent's ticketing system brings together essential ticketing feature elements such as mass actions, audit logs, and integrated communication channels, which...
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Email marketing is an essential tool for help desk software. It can bring you more customers, offer quick help, and boost your sales too. You can use it to create surveys and collect feedback, offer special deals, send personalized content, or simply to remind them of you and stay in touch with your brand.
LiveAgent offers tools for email communication as well as email marketing and it plays well with other native or external email-based integrations.
LiveAgent is the right tool for email marketing, with features to support it. Take advantage of the reliable ticketing system to keep track of everything that’s happening in your mailbox. Subscribe your customers and keep them interested with powerful email marketing tools, such as our WYSIWYG editor for creating great templates, tags to help you organize your contacts or departments to make your help desk organized and professional.
Turn Every Email Into a Marketing Opportunity
LiveAgent’s email marketing tools work directly inside your existing ticketing workflow. Use tags to segment contacts by interest or purchase history, departments to route campaigns to the right team, and the WYSIWYG editor to design templates without touching code. Connect your payment processor to track transactions alongside customer conversations, so sales and support data live in one place instead of two separate tools.
Why Route Marketing Through Your Help Desk
Running email marketing from the same platform as customer support means a reply to a campaign lands in the same universal inbox as a support request — no lead falls through the cracks between two disconnected tools. Agents can see a contact’s full history, including past campaigns and purchases, before responding to a question, which makes every reply feel personal instead of generic.
