What is mobile help?
If customers have some problems or question, they can contact the company’s customer support through various channels. If they need a support for iOS or Android app, they can use a mobile help. There are resolved the most common problems, issues and queries.
Frequently asked questions
How do you define mobile help?
Mobile help is assistance through mobile channels. If customers have a problem or questions regarding the functioning of the application, they can simply contact customer service using a mobile device. Mobile support is needed because the use of mobile devices is increasing in relation to using the desktop.
Should your business provide mobile help?
Your company should definitely provide mobile support. Recipients use more and more mobile devices, so it is extremely important to offer help through mobile applications available on mobile devices. Thanks to this, you develop customer service and bring it to a higher level, which increases customer satisfaction and thus has an impact on conversion.
Does LiveAgent provide mobile help?
LiveAgent offers an Android app that allows you to stay connected with people visiting your website outside of your office. Thanks to this, you have the opportunity to contact your customers anywhere and offer them constant support.
Mobile help is crucial for providing efficient customer service on mobile devices. Offering support through mobile channels enhances customer satisfaction and impacts conversion rates.
Mobile VoIP allows users to make VoIP calls using their cellular phone or mobile device, without the need for a computer. The technology requires several components to function, including a VoIP service provider, a mobile device, and a high-speed internet connection. The features of mobile VoIP vary depending on the provider, but typically include outbound and inbound calling, calling via Wi-Fi hotspots, and additional services such as voicemail and call forwarding. Using mobile VoIP can provide businesses with cost savings and increased flexibility for employees who travel or work remotely.
In-app support is crucial for efficient customer service as more users are accessing the internet via their mobile devices. It's important for customer service to be visually appealing and intuitive. Ideally, customers should receive immediate support within the application and not be transferred to other messaging platforms. Sending clients to email or phone options should be avoided. Call center software, helpdesk support, and chat support are essential tools for businesses looking to provide excellent customer service. The benefits of using them include improved productivity, transparency, scalability, and customer satisfaction.
Companies that prioritize customer service should have helpdesk support to easily communicate with customers about technical problems and questions. However, if a company does not engage in activities that require help desk support, there is no need to introduce it. LiveAgent offers helpdesk software for businesses of all sizes.