If customers have some problems or question, they can contact the company’s customer support through various channels. If they need a support for iOS or Android app, they can use a mobile help. There are resolved the most common problems, issues and queries.
Mobile help is assistance through mobile channels. If customers have a problem or questions regarding the functioning of the application, or they can simply contact customer service using a mobile device. Mobile support is needed because the use of mobile devices is increasing in relation to using the desktop.
Definitely your company should provide mobile support. Recipients use more and more mobile devices, so it is extremely important to offer help through mobile applications available on mobile devices. Thanks to this, you develop customer service and bring it to a higher level, which increases customer satisfaction and thus has an impact on conversion.
LiveAgent offers an Android app that allows you to stay connected with people visiting your website outside of your office. Thanks to this, you have the opportunity to contact your customers anywhere and offer them constant support.
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