Customer service mail is a one type of communication channel. Communication through customer service mail is not happening in a real-time. There is no need to be both sides present to start a communication. Messages arrive almost instantly to receiver.
Through customer service mail, customer representatives try to troubleshoot any customer’s problems they have with products or services. It is also an important business tool. Every email should be written with the personal touch to each response.
Customer service emails are a way of written communication with customers. Their goal is to solve a specific customer problem. It is important that customer service email address is easily accessible to every customer, and that the reply is received within a maximum of 24 hours.
LiveAgent of course offers the possibility of sending e-mails. It is one of the basic forms of communication between the client and customer service. make sure that your service through this channel is as effective as possible, and send meaningful messages that address the problem.
In LiveAgent you will find templates email by going to ‘Configuration’. Then you need to select the ‘E-mail’ tab. There you will find the available templates by selecting Agent Templates.
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A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.