Customer service email

What is a Customer service email?

Customer service mail is a one type of communication channel. Communication through customer service mail is not happening in a real-time. There is no need to be both sides present to start a communication. Messages arrive almost instantly to receiver.

Through customer service mail, customer representatives try to troubleshoot any customer's problems they have with products or services. It is also an important business tool. Every email should be written with the personal touch to each response.