What is a customer database?
Store all your information and data about customers in customer database in LiveAgent. You can store basic contact information like phone number, email, company address or language preferences and much more. Find out what companies request for and save this info. You are able to see previous support conversations in this database too.
Frequently Asked Questions
What is a customer database?
The customer database is the place in LiveAgent where you can store all your information and customer data. These can be basic information, such as a telephone number, e-mail address, but also more detailed and individual.
Is having a customer database important for your company?
Having a customer base is important to your business as it shows information about the people who are interacting with your business, so they will be interested in the services you provide or the products you offer. Thanks to this, you can, for example, define your target group more clearly.
How to organize a customer database?
How you organize your customer base depends on you. You can only collect basic contact information there, i.e. name and surname, e-mail, telephone number, address, language. But you can also gather more detailed information that you may find useful.
Expert note
A comprehensive customer database is essential for building strong relationships with customers through personalized service and improved satisfaction.
The Ultimate Guide To Improving Your Customer Experience
Improving customer experience is crucial for businesses. Understanding customer needs, providing high-quality products and services, offering excellent customer service, and creating a seamless experience are key strategies. Adapting to changes and staying on top of trends is essential. Overall, improving customer experience leads to increased sales and profitability.
How to setup and create Contacts in LiveAgent
LiveAgent is a customer service solution trusted by 21,000 businesses. It offers various features and detailed analytics for improved customer satisfaction. It integrates with Slack and has a free trial, pricing options, and learning resources. Contact options include a form, messenger, and live chat.
The LiveAgent software offers ticketing, live chat, and call center features for customer support. It emphasizes the importance of understanding the basics and highlights the benefits of help desk ticketing and streamlined communication. The software also allows direct customer contact through live chat and offers options for organizing knowledge bases. Numerous well-known companies use LiveAgent for reliable customer support.
