What is a customer database?
Store all your information and data about customers in customer database in LiveAgent. You can store basic contact information like phone number, email, company address or language preferences and much more. Find out what companies request for and save this info. You are able to see previous support conversations in this database too.
Frequently asked questions
What is a customer database?
The customer database is the place in LiveAgent where you can store all your information and customer data. These can be basic information, such as a telephone number, e-mail address, but also more detailed and individual.
Is having a customer database important for your company?
Having a customer base is important to your business as it shows information about the people who are interacting with your business, so they will be interested in the services you provide or the products you offer. Thanks to this, you can, for example, define your target group more clearly.
How to organize a customer database?
How you organize your customer base depends on you. You can only collect basic contact information there, i.e. name and surname, e-mail, telephone number, address, language. But you can also gather more detailed information that you may find useful.
A comprehensive customer database is essential for building strong relationships with customers through personalized service and improved satisfaction.
Customer service reports provide an overview of customer service requests and related activities, offering insights into team performance and areas for improvement. Regularly reviewing these reports is essential for improving business practices, products, and services while meeting customer needs and expectations. LiveAgent offers 11 customer service reporting features, including analytics overview, performance reports, agent rankings, tag reports, and SLA compliance reports. Additional features that help monitor customer service include email and Slack notifications, Twitter integration, and third-party integrations such as Nicereply. By reviewing customer service reports and analytics, businesses can improve their service, allocate resources more effectively, and identify areas for additional training.
The Sales Call Checklist is a helpful tool for sales professionals to ensure they cover all key points and stay organized during meetings. It includes tasks such as looking up contact information, learning about previous interactions, and getting to know the lead's background. The checklist can benefit sales leaders and operations professionals, as well as entrepreneurs and business owners. By following this checklist, sales reps can personalize their pitches, have more meaningful conversations with prospects, and close more deals. Tools like LiveAgent's CRM and universal inbox can provide insights and historical customer data to support these efforts.
Customer service reports are crucial for improving business practices and meeting customer needs. LiveAgent offers 11 features to monitor and analyze customer service performance, including analytics overview and agent rankings. Customer feedback is also important for businesses to improve and evolve. LiveAgent provides customer service software to help solve the problem of juggling multiple platforms. A customer service evaluation checklist can help businesses identify areas for improvement and implement strategies to provide better service. LiveAgent offers demo pricing, features, integrations, and alternatives for customer service software.
Videos - Knowledge Base Customer Portal Demo
The video explains the difference between live agent knowledge base and customer portal, while emphasizing the benefits of having a customer portal as a self-service option for both agents and customers. It also highlights how businesses can customize and track ticket progress through the portal. LiveAgent offers templates and a knowledge base software to improve customer support. Proper preparation for live events is crucial in enhancing customer service. The "Getting Started" article should be concise and include relevant information.