What is Upselling? Upselling is a marketing gimmick that eludes the customer into buying ...
What is an Activity log?
An Activity log is a report of all actions taken to solve customer’s queries and issues per a specific time. An activity log, also known as a job activity log shows how somebody spend a time in a job. It also shows all created or edited tickets and more.
It helps to invest time better. People can eliminate low value activities and manage their time more effective. An activity log is also a great tool for controlling employees and plans.
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What does Transfer ticket do? Tickets can be transferred in between departments and/or Agents. ...