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  1. Features
  2. Audit log

Audit log

Audit logs track support agents' activities to enhance performance and customer service. LiveAgent offers customizable filters and reports, along with features like a password validator and call center audit checklist. Try it free, no credit card required.

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Audit log automatically tracks actions like:Audit log custom FilterKnowledgebase resources
Audit log

An Audit log is a chronological set of records that provides documentary evidence of activities that have been undertaken by support agents.

Audit log

Audit log automatically tracks actions like:

  • User – Changed State
  • User – Logged In
  • User – Logged Out
  • General Action
  • User – Viewing ticket
  • User – Left ticket
  • Ticket – Status
  • Ticket – Message
  • Ticket – Internal Message
  • Ticket – File
  • Ticket – Transfer
  • Ticket – System message
  • Ticket – Tags changed
  • Ticket – Voice message
  • Ticket – Note
  • Ticket – Ranking
  • Ticket – Split
  • Ticket – Other
  • Ticket – Call
  • Ticket – Chat
  • Ticket – Facebook
  • Ticket – Forward
  • Ticket – Knowledgebase
  • Ticket – Offline
  • Ticket – Tweet
  • Ticket – Split
  • Ticket – Tencent
  • Ticket – Weibo

Audit log custom Filter

Use custom filter to show only certain actions or select agent, department, time frame to retrieve specific data.

Audit log filter

Something fishy going on?

Check your audit log for a chronological list of events/actions taken by your agents. Try it today. No credit card required.

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Knowledgebase resources

Learn more details

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