An Activity Log is a report of all actions taken in a specific period of time. An activity log, also known as a job activity log shows how somebody spends their time working. In LiveAgent, an activity log shows all created or edited tickets.
Thanks to activity logs, agents can stop focusing on low-value activities and manage their time better. An activity log is also a great tool for ensuring employees are on track with proposed company plans.
Being able to identify who logged in to your account is crucial for security. Because companies come into close contact with tons of data on a daily basis, it’s important to be able to identify misuse immediately. If any misuse occurs, activity logs can identify the person responsible immediately.
Activity logs also show that you have proactive measures in place if misuse occurs. This is important if you have business partners or stakeholders invested in your business.
Audit logs are also important because they provide comprehensive insights.
Let’s take a look at a simple example. Imagine a customer is complaining about your customer service. Having insights from activity logs can help you look into the situation. Once evaluated, you can provide feedback and create an appropriate action plan to salvage the situation.
Reviewing the work of your employees is an important part of ensuring maximum efficiency. LiveAgent offers over 180 features that you can use to improve your customer service.
Activity logs can give you insight into how your agents are using these features. For example, if you see that one support agent is doing a task that can be easily automated manually, you can tell them about automation.
Thus, through audit log reviews you can find opportunities to improve your customer service.
By reviewing audit logs you can also track your agent’s progress towards fulfilling company goals and metrics.
As mentioned before, the Activity Log is, in other words, called the Audit log.
The Activity log provides a full report on the actions that customer support agents take.
The activity log is a record of your activity and how you spend your time. You can run a log of activity in the real world, but also in the virtual world. In organizations and companies, the activity log is primarily used to monitor how employees or spend their time while working. Thanks to this, it is possible to assess who and what is spending a certain time. The analysis of such data helps to increase employee productivity, improve time management and supports productivity.
In the activity log in LiveAgent you can see all the activities that have been completed by the customer support staff. They are collected in the form of a report. The data you will find there are: – how much time the agent spent working on one ticket – how many tickets the client has worked with – description of each activity – all changes and activities carried out by the agent on the given ticket
If you want to find your activity, you can refer to the audit log, which is a chronological set of records. It contains all the actions that have been taken by technical support staff. You can find the activity log in your LiveAgent account. 1. Log in to your LiveAgent account first. 2. Find the Configuration 3. Click on Tools 4. Finally, open the audit log (that is, the activity log).
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