Business Benefits

Customized greetings
Automatic transfers
Automated customer service
Saves money and time of support agents
Prioritize calls based on value
Increases first contact resolution
Reduces operational costs
Increases customer satisfaction
Cloud based

What is IVR?

Interactive Voice Response is a great way to speed up you customer support. When a customer wants to contact your support team, they encounter a pre-recorded voice prompts. All they have to do is enter a few voice or key commands and they are immediately redirected to the correct department of your support team.

Yes, we can!

LiveAgent gives you endless possibilities to provide a seamless customer experience over email, chat and phone. Now, with a built in call center.

Basic IVR

Let your customers enter a prompt and direct them to the correct department so they get appropriate help instantly.

Custom Greetings

Fetch the name of your customer from your CRM and have LiveAgent generate an automatic greeting message with API.

Fetch order stats

Do you have a lot of customers calling in about their order statuses? Have LiveAgent load the information based on customers dial input and update her with the latest status

Voice mailbox

Enrich your voice mailbox with sophisticated automated answers and guidance for leaving an offline message when not available.

Design your IVR tree in 5 minutes!

The Online IVR Designer tool lets you design and write your IVR tree from scratch directly in LiveAgent, including recording or uploading your own audio files into the tree.
Running a daily promo or need to do a quick announcment in your greeting message? Record all IVR audio files directly in the Online IVR designer tool.

Added value from intelligent reports

Track results, export data, analyze metrics, and make better business decisions.

Ready to take the next step?

Do it before your competition does. It's free for the first 14 days!

Early Bird Pricing

  • $39for agent per month
  • $0per minute
    no extra charges
  • All Helpdesk & Chat features included
  • Free internal calls
  • Unlimited storage for call recordings
  • IVR, Attended transfers, Priority or random routing
Help Desk Software & Live Chat