Now, open any ticket and click the cloud icon in the right sidebar to view the Meetingbird plugin. You can use the footer at the bottom to adjust the plugin height.
Using the Meetingbird Chrome Extension
If you haven’t already, download the Meetingbird extension for Chrome here and follow the instructions for signing in or signup for an account.
Open LiveAgent in Chrome.
Click the Meetingbird icon in the Chrome toolbar to open the Meetingbird integration for LiveAgent. From here, you can add events to your calendar, insert meeting times into support replies, and access scheduling links.
What is Meetingbird?
Meetingbird is the #1 scheduling platform. Meetingbird’s scheduling interface makes it easy for your clients or colleagues to find a time to meet. With Meetingbird’s robust preferences, you can effortlessly customize meeting times, locations, timezones, and more.
How can you use it?
Viewing your calendar and creating calendar events
Open the Meetingbird sidebar from the ticket page (if you installed using the LiveAgent external plugin) or by clicking the Meetingbird icon in the Chrome toolbar (if you installed the Meetingbird Chrome extension).
Click the “My Calendar” button.
Click anywhere on the calendar to create a new calendar event or click an existing event to view event details.
Click the blue “Schedule” button to create the event and send calendar invitations to all attendees.
Inserting Potential Meeting Times into an Email
Instead of emailing back and forth to find a time that works, you can use Meetingbird to insert suggested meeting times directly into an email, allowing the recipient to book the meeting with a tap:
First, make sure that your reply editor is in HTML mode – you can turn this on my clicking the HTML button in the bottom right of the editor.
Access the Meetingbird sidebar from the ticket page (if you installed using the LiveAgent external plugin) or by clicking the Meetingbird icon in the Chrome toolbar (if you installed the Meetingbird Chrome extension).
Click “Insert Meeting Times”. A popup will open that displays your calendar.
Mark any times that you’re available for by clicking and dragging on regions of the calendar (for example, 2pm-4pm on Thursday).
Use the sidebar on the left to optionally customize the meeting topic, duration, location, and more.
Click the blue “Insert Meeting Slots” button and close the popup.
You’ll now be prompted to copy the meeting slots and paste them into your email. Before copying, use the list of settings to customize the Style (Grid or Plaintext), Timezone, and Time Format.
Paste the slots into an email reply and send your email. The recipient will be able to book a meeting by simply tapping a time slot.
Subscribe to our newsletter
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
Building Your LiveAgent...
We appreciate your recent sign up for a LiveAgent. A message will be sent to your email address containing login details, right after your account is installed. If you wait for a while, after installation is complete you will be able to access your account directly from here.
We are currently building your LiveAgent dashboard...
After the process is over, we will send the login details to your mailbox.