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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Meetingbird

There are two ways to use Meetingbird in LiveAgent. The first uses LiveAgent’s external plugin feature and the second uses the Meetingbird Chrome extension. We’ll demonstrate both methods here.

Using LiveAgent’s External Plugin Feature

Note: you must have administrative privileges to make the following changes to LiveAgent

  • Open your LiveAgent dashboard.
  • Select the gear icon labelled “Configuration” in the left sidebar.
  • Under “System”, select “Plugins”.
  • Scroll through the plugin options to find the “Display external info in ticket” option. Click “Activate” next to the “Display external info in ticket” option.
  • A configuration window will appear. Use the following settings and then click “Save”
  • Display method: Load directly into agent’s browser.
  • URL: https://www.meetingbird.com/plugin/partner
  • HTTP Method: GET
  • Request Body: leave blank
  • HTTP Authentication User: leave blank
  • HTTP Authentication Password: leave blank
Meetingbird

Now, open any ticket and click the cloud icon in the right sidebar to view the Meetingbird plugin. You can use the footer at the bottom to adjust the plugin height.

Using the Meetingbird Chrome Extension

  • If you haven’t already, download the Meetingbird extension for Chrome here and follow the instructions for signing in or signup for an account.
  • Open LiveAgent in Chrome.
  • Click the Meetingbird icon in the Chrome toolbar to open the Meetingbird integration for LiveAgent. From here, you can add events to your calendar, insert meeting times into support replies, and access scheduling links.
Meetingbird

What is Meetingbird?

Meetingbird is the #1 scheduling platform. Meetingbird’s scheduling interface makes it easy for your clients or colleagues to find a time to meet. With Meetingbird’s robust preferences, you can effortlessly customize meeting times, locations, timezones, and more.

How can you use it?

Viewing your calendar and creating calendar events

  • Open the Meetingbird sidebar from the ticket page (if you installed using the LiveAgent external plugin) or by clicking the Meetingbird icon in the Chrome toolbar (if you installed the Meetingbird Chrome extension).
  • Click the “My Calendar” button.
  • Click anywhere on the calendar to create a new calendar event or click an existing event to view event details.
  • Click the blue “Schedule” button to create the event and send calendar invitations to all attendees.
Meetingbird

Inserting potential meeting times into an email

Instead of emailing back and forth to find a time that works, you can use Meetingbird to insert suggested meeting times directly into an email, allowing the recipient to book the meeting with a tap:

Meetingbird

Here’s how:

  • First, make sure that your reply editor is in HTML mode – you can turn this on my clicking the HTML button in the bottom right of the editor.
  • Access the Meetingbird sidebar from the ticket page (if you installed using the LiveAgent external plugin) or by clicking the Meetingbird icon in the Chrome toolbar (if you installed the Meetingbird Chrome extension).
  • Click “Insert Meeting Times”. A popup will open that displays your calendar.
  • Mark any times that you’re available for by clicking and dragging on regions of the calendar (for example, 2pm-4pm on Thursday).
  • Use the sidebar on the left to optionally customize the meeting topic, duration, location, and more.
  • Click the blue “Insert Meeting Slots” button and close the popup.
  • You’ll now be prompted to copy the meeting slots and paste them into your email. Before copying, use the list of settings to customize the Style (Grid or Plaintext), Timezone, and Time Format.
  • Paste the slots into an email reply and send your email. The recipient will be able to book a meeting by simply tapping a time slot.

FAQ

What is Meetingbird?

Meetingbird is a platform that helps you schedule meetings with your clients or colleagues in a time-efficient way.

How can you integrate Meetingbird with LiveAgent?

Here is a quick step-by-step guide for Meetingbird integration:

1. Log in to your LiveAgent account

2. Navigate to Configurations > System > Plugins > Meetingbird

3. Activate the plugin

4. Save

What is a Chrome extension?

Chrome extension is a small software program. Moreover, it helps personalize each user´s experience based on their needs and preferences. 

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