Magento 2

Magento 2 integration

Magento 2 empowers thousands of retailers with the best eCommerce platforms to rapidly innovate and grow. This open-source e-commerce software is a faster and more efficient version of the original Magento, designed to help businesses scale their online operations.

What is Magento 2?

Magento 2 is an open-source e-commerce platform that provides retailers with powerful tools to build and manage their online stores. It’s designed for businesses of all sizes, from small startups to large enterprises, offering flexibility, scalability, and a rich feature set for creating exceptional shopping experiences.

How can you use Magento 2 with LiveAgent?

This plugin enables you to add a Magento 2 widget into your tickets interface. With the plugin enabled, you will automatically receive information about the customers emailing you. LiveAgent will connect to your Magento store and check if the emailing customer is also a customer in your store. If so, the widget will load their orders. This way you can communicate with your customers hassle-free without the need to manually track their orders outside of LiveAgent.

Benefits of Magento 2 integration

• Automatic customer information - Receive customer details automatically when they email you
• Order tracking - View customer orders directly in your LiveAgent tickets interface
• Seamless communication - Manage customer support without switching between systems
• Improved efficiency - Reduce manual work and streamline your support workflow
• Better customer experience - Provide faster, more informed support responses

How to integrate Magento 2 with LiveAgent

Follow these simple steps to integrate Magento 2 with your LiveAgent account:

Step 1: Login to LiveAgent

Access your LiveAgent account with your credentials.

Step 2: Navigate to Configuration

Click on Configuration in your LiveAgent dashboard.

Step 3: Access Integrations

Click on Integrations from the Configuration menu.

Step 4: Find and Activate Magento 2

Find the Magento 2 integration in the list and activate it by pressing the slider.

Streamline your eCommerce customer support

With Magento 2 integrated into LiveAgent, you can provide exceptional customer support while managing your online store efficiently. Access customer information and order history directly from your support tickets, enabling faster resolution times and improved customer satisfaction.