Tickets export

Export tickets from the tickets view page to a downloadable CSV file to get a snapshot of the data at the moment you select that option.

Ticket export - LiveAgent

The ticket data in the CSV export includes:

  • Status
  • First name
  • Last name
  • Email
  • Ticket ID
  • Department ID
  • Department name
  • Agent ID
  • Agent Name
  • Tags
  • Subject
  • Email preview
  • Date created
  • Conversation ID
  • Date changed
  • Date resolved
  • Date reopen
  • Status changed
  • Number of Incoming messages
  • Number of Outgoing messages

When you log into your customer service ticketing system, you can choose the ticket data columns that you want to include in your export file.

Ticket export in LiveAgent

Watch video how it works:

Youtube video: Export tickets to a downloadable CSV file - LiveAgent |

Export tickets with ease

Export tickets to CSV files for easy sharing and data management. Try it today for free. No credit card required.

Videos - Ticketing Software Deep Dive

This video discusses the importance of ticketing software in managing customer communication and queries, as well as the benefits of using different features within the live agent dashboard. It also covers topics such as free support ticketing software, free helpdesk ticketing system, Tidio ticketing review, and ticket management systems. Proper ticket management is crucial for efficient and productive customer service, including Best practices such as agent training, ticket prioritization, automation capabilities, and tracking agent performance.

What are the reasons for investing in ticketing software? Read our statistics and discover the importance of great customer service.

The importance of ticketing

Ticketing systems can greatly improve the customer support experience, providing agents with helpful tools for personalized service and improving overall customer satisfaction. Investing in ticketing software can lead to increased revenue and positive word-of-mouth. However, many businesses neglect this area, suffering from outdated systems and frustrated customers. According to surveys, disconnected systems prevent ticket resolution, contribute to customer churn, and reduce customer service representative turnover rates. Investing in ticketing software is crucial for a successful business.

Keeping your customer service data secure and dynamic is critical with the increasing number of data breaches. Here’s how you can do it.

Customer Service Data: How Can You Keep It Dynamic And Secure

The article gives tips on improving cybersecurity for companies. The tips include creating stronger passwords and using password management programs, using private networks like VPNs to limit external access, explaining privacy policies transparently, and encrypting customer data. The article also suggests being honest with clients and customers and regularly updating them on security measures. Using data encryption can ensure safety and security for sensitive information and confidential data.

Print your Tickets in a printer-friendly version by LiveAgent's feature - Print tickets. Find out more in the article and watch our video.

Export tickets

The article covers LiveAgent, a help desk software that connects various channels in one interface. It offers a state-of-the-art ticketing system and allows for easy transfer of ticket lists, knowledge bases, and live chats. Users can try a 7 or 30-day free trial with no credit card required. LiveAgent, Zendesk, and SysAid offer many features, while and Help Scout have fewer. LiveAgent has the highest overall rating and customer support rating, with pricing at $9/month/agent. The article provides links to related resources and the latest LiveAgent updates and discounts.

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