Tickets export

Export tickets from the tickets view page to a downloadable CSV file to get a snapshot of the data at the moment you select that option.

The ticket data in the CSV export includes:

• Status
• First name
• Last name
• Email
• Ticket ID
• Department ID
• Depatment name
• Agent ID
• Agent name
• Tags
• Subject
• Email preview
• Date created
• Conversation ID
• Date changed
• Date resolved
• Date reopen
• Status changed
• Number of Incoming messages
• Number of Outgoing messages

You can choose the ticket data columns that you want to include in your export file.

Watch video how it works: