Export tickets from the tickets view page to a downloadable CSV file to get a snapshot of the data at the moment you select that option.
The ticket data in the CSV export includes:
- First name
- Last name
- Ticket ID
- Department ID
- Department name
- Agent ID
- Agent Name
- Email preview
- Date created
- Conversation ID
- Date changed
- Date resolved
- Date reopen
- Status changed
- Number of Incoming messages
- Number of Outgoing messages
When you log into your customer service ticketing system, you can choose the ticket data columns that you want to include in your export file.
Watch video how it works:
Export tickets with ease
Export tickets to CSV files for easy sharing and data management. Try it today for free. No credit card required.
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