Export tickets from the tickets view page to a downloadable CSV file to get a snapshot of the data at the moment you select that option.
The ticket data in the CSV export includes:
- Status
- First name
- Last name
- Ticket ID
- Department ID
- Department name
- Agent ID
- Agent Name
- Tags
- Subject
- Email preview
- Date created
- Conversation ID
- Date changed
- Date resolved
- Date reopen
- Status changed
- Number of Incoming messages
- Number of Outgoing messages
When you log into your customer service ticketing system, you can choose the ticket data columns that you want to include in your export file.
Watch video how it works:
Export tickets with ease
Export tickets to CSV files for easy sharing and data management. Try it today for free. No credit card required.
How to automatically assign a ticket to agent after reply
Create a rule to automatically assign a ticket to agent after reply. Guide included. Get the most of your Live Agent and develop your business successfully.
LiveAgent offers a customer service software with multiple features including a customizable ticketing system, VoIP phone systems, and inbound call center software. It also allows for the easy transfer of ticket lists, knowledge bases, and live chats. The software has received high praise for its ease of use, reliability, and cost-effectiveness with pricing starting at $9/month/agent. LiveAgent offers a 14-day free trial and one-on-one demos to showcase its benefits. Additionally, it provides an option to export tickets in HTML or PDF format for easy printing, sharing, or saving.
