Tickets export
Export tickets from the tickets view page to a downloadable CSV file to get a snapshot of the data at the moment you select that option.
The ticket data in the CSV export includes:
- Status
- First name
- Last name
- Ticket ID
- Department ID
- Department name
- Agent ID
- Agent Name
- Tags
- Subject
- Email preview
- Date created
- Conversation ID
- Date changed
- Date resolved
- Date reopen
- Status changed
- Number of Incoming messages
- Number of Outgoing messages
You can choose the ticket data columns that you want to include in your export file.
Watch video how it works:
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