"How does email forwarding work in LiveAgent?"

"Email forwarding in LiveAgent connects different email providers to your help desk system. When you set up forwarding, emails sent to your designated email addresses are automatically converted into tickets in your LiveAgent system, enabling instant ticket creation without IMAP."

"What are the benefits of email forwarding?"

"Email forwarding offers several benefits: instant email-to-ticket conversion, faster response times, support for multiple email accounts, professional email appearance with your domain, and simplified email management without the need for IMAP configuration."

"Can I forward emails from multiple email accounts?"

"Yes, you can add multiple email addresses and bulk add them to LiveAgent. Each email account can be assigned to a specific department, allowing you to organize incoming emails by team or function."

"Is email forwarding faster than IMAP?"

"Yes, email forwarding is faster than IMAP because emails are instantly transferred to LiveAgent when they arrive, rather than being fetched and downloaded periodically from your email inbox."

Email forwarding

Email forwarding in LiveAgent connects different email providers to your help desk for seamless ticket creation. Instantly transfer email communication without wasting support emails. Easy setup and a free trial available.

Email forwarding Ticket Management Integration

What is Email Forwarding?

Email forwarding in LiveAgent is a simple way to connect email accounts from different providers with your help desk system. Instead of letting your customer support email accounts go to waste when you switch to email ticketing, you can forward your emails instantly to LiveAgent. This is a much faster alternative to IMAP, as emails are transferred immediately rather than being fetched and downloaded periodically.

The universal inbox will fetch email communication and convert them into tickets automatically, allowing your team to respond to customer inquiries without delay.

How does email forwarding work?

When you create a LiveAgent account like yourdomainname.ladesk.com, a support email that looks like support@mail.yourdomainname.ladesk.com will be assigned to you. Any email sent to this email address will be automatically converted into a ticket.

In simple terms, LiveAgent’s email forwarding feature enables you to start responding to emails immediately through an email server that has your domain name, instead of waiting for each email to be fetched and downloaded from your email inbox. This is all possible thanks to DNS settings, TXT SPF entries, or by using your own SMTP server.

Integrate new email account with forwarding in LiveAgent

Knowledge base resources

For more information, troubleshooting, or instructions for setting up SPF DNS, check out our knowledgebase article about email forwarding .

Frequently asked questions

How does email forwarding work in LiveAgent?: Email forwarding in LiveAgent connects different email providers to your help desk system. When you set up forwarding, emails sent to your designated email addresses are automatically converted into tickets in your LiveAgent system, enabling instant ticket creation without IMAP.
What are the benefits of email forwarding?: Email forwarding offers several benefits: instant email-to-ticket conversion, faster response times, support for multiple email accounts, professional email appearance with your domain, and simplified email management without the need for IMAP configuration.
Can I forward emails from multiple email accounts?: Yes, you can add multiple email addresses and bulk add them to LiveAgent. Each email account can be assigned to a specific department, allowing you to organize incoming emails by team or function.
Is email forwarding faster than IMAP?: Yes, email forwarding is faster than IMAP because emails are instantly transferred to LiveAgent when they arrive, rather than being fetched and downloaded periodically from your email inbox.

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