Split Ticket

What is a Split ticket?

Sometimes a customer asks two completely different questions in one ticket. One of the questions might be an easy pre-sale question and the other one a hardcore technical query. For better convenience and easier management, you can use the Split ticket feature. Split ticket will virtually cut the ticket in half and create another one with a new unique Ticket ID.

In relevance to the above given example, you can continue discussing pre-sale questions in the original ticket and transfer the technical queries into proper department.

How to close more deals with live chat?

Find out more
Back to Glossary

Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.