What is an e-mail notification?
Email notifications are messages sent to customers as well as the agents who are handling that specific ticket, once there is an update on their ticket. These notifications play an important role in customer support, and when integrated with the support team email management software, they can significantly improve the process of communication.
For agents, email notifications act as a reminder about the ticket that they have generated, but yet needs to be solved. This helps them work better and stay organized.
For customers, it acts as a response to the ticket that had been generated by their query. They will be updated every time somebody works on their ticket. Also, they will be notified once their issue has been resolved to cross check the progress.
Frequently asked questions
What is e-mail notification?
E-mail notifications are a type of e-mail that is sent in response to specific user actions or events. Examples include welcome emails, event reminders, security and activity alerts, and password reset. Thanks to them, we have a chance for a quick response and receive immediate notification, e.g. in the event of a technical issue.
Can you set e-mail notification in LiveAgent?
In LiveAgent you can of course set up email notifications. They are primarily used to send e-mails to agents that are offline. They can receive information that a ticket has been assigned to them or that the customer replied in the assigned ticket. Information about a new created ticket in the department of which the agent is a member may also be sent.
What are the types of e-mail notification in LiveAgent?
Each agent can set their own preferred email notifications in their agent profile, depending on what information they want to receive. They may receive a notification that he has been assigned to a specific client, a new ticket has appeared in the system, or that the client attached to a given ticket has written a message.
Email notifications are crucial for maintaining smooth communication with customers and agents, improving the process of communication, and providing quick and efficient updates.
Mail.ru is a Russian internet company and email service. It is one of the largest email providers in Russia and owns a number of popular websites. If you're looking to improve your email communication, you can integrate Mail.ru with the LiveAgent ticketing system for improved customer support. This will allow you to keep customer tickets organized and handle requests faster. The integration process is quick and easy to follow. LiveAgent's ticketing system supports multiple communication channels such as email, live chat, call center, customer portal, and social media.
Company announcement email templates
Email is the most popular and effective channel for company announcements. These emails usually focus on marketing-related messages and are similar to press releases. However, internal company announcement emails tend to be more formal and business-centric. Email is an efficient method of communication, allowing direct communication with desired audiences in both internal and external contexts. It can potentially save money for small and large enterprises. Examples of company announcement emails include job openings, promotions, new employee introductions, and open meetings.
The article discusses the benefits of using ClickSend with LiveAgent for businesses to manage contact lists, send SMS/MMS messages, and improve customer support workflow. It explains the concept of click-to-email, its importance, how it works, and its use in conjunction with click-to-call. The article also provides instructions on making a click-to-email link and highlights the downsides of the feature. The Contact Us button versus click-to-email link is also compared. Overall, LiveAgent's ticketing system is recommended for efficient email communication.