LiveAgent wins the Leader Award in multiple categories from SourceForge

LiveAgent is proud to receive the Spring 2025 Leader Award in key customer service categories such as Help desk, Live chat, Customer service, Remote support, and more.

The Spring 2025 Leader Award by SourceForge recognized LiveAgent for a high volume of excellent recent user reviews, placing us in the top fifth percentile of highly reviewed products on this platform.

Thanks to our continuous improvements and the invaluable feedback from our customers, LiveAgent was honored as a category leader in the following customer support-related categories: 

• Call center software 
• Call tracking software 
• Call recording software 
• IVR 
• Live chat 
• Complaint management 
• Remote support 
• Help desk 
• Communications software 
• Email management software 
• Customer service 
• Cloud communication platform 
• Customer communications management 
• Customer self-service software 
• Website widgets 
• Knowledge management software 
• Customer success software
• Remote work 
• Customer engagement 
• Customer satisfaction 
• Shared inbox
• Social customer service

Most reviewers highly evaluated LiveAgent for its comprehensive customer service center, seamless delegation of customer service responsibilities, easy-to-set-up chatbot, clean and intuitive UI, reporting tools that provide clear insights into team performance, and customizability. 

Here’s one of the examples of how LiveAgent helped one of our customers transform their help desk operations: 

“I like its ability to integrate different communication channels such as email, live chat, calls, and social media in one place. In addition, LiveAgent offers an excellent workflow automation feature, which allows you to create custom rules to automatically assign and prioritize tickets. It offers activity auditing and detailed logs, which are critical for traceability and compliance.” – John M.

Conclusion

LiveAgent is appreciated by thousands of users worldwide for its affordability, and capability to handle any customer support request. Its positive reviews and top rankings across review platforms, such as SorceForge or Capterra make it an exceptional choice for a business of any size. 

Looking for a help desk that automates routine tasks without breaking the bank? Try our free 30-day trial and watch your customer satisfaction rates grow before your eyes with LiveAgent.

Lilia Savko

Lilia is a copywriter at LiveAgent. Passionate about customer support, she crafts engaging content that highlights the power of seamless communication and exceptional AI-powered service.

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