Awards & certificates

Learn more about the various awards and quality certificates won by LiveAgent during the course of the years.

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LiveAgent and its awards

Our service has been distinguished with industry awards from several leading B2B & SaaS related organizations including positive recognition from popular review platforms and experts in the field of help desk solutions. It cemented its place as the leader in several categories including help desk software, live chat software and customer support software.

Select year

2023
2022
2021
2020
2019

2023

Best Ease of Use of Help Desk 2023
August 2023, Capterra
Best Ease of Use of Email Management 2023
August 2023, Capterra
Best Ease of Use of IVR 2023
August 2023, Capterra
Best Ease of Use of Contact Center Quality Assurance 2023
August 2023, Capterra
Best Ease of Use of Issue Tracking 2023
August 2023, Capterra
Best Customer Support in Issue Tracking 2023
July 2023, Software Advice
Summer 2023 Leader
July 2023, SourceForge
Most Recommended Help Desk Software 2023
June 2023, Software Advice
Best Customer Support in Email Tracking 2023
June 2023, Software Advice
Best Customer Support in Help Desk 2023
June 2023, Software Advice
Best Value in Email Management 2023
June 2023, Capterra
Front Runner for Top Contact Center Software 2023
May 2023, Software Advice
Leader in Contact Center Software
May 2023, GetApp
Shortlist Emerging Favorite Telephony Software
May 2023, Capterra
Shortlist Emerging Favorite Live Chat Software
May 2023, Capterra
Shortlist Emerging Favorite Customer Engagement Software
May 2023, Capterra
Leader in Customer Engagement Software
May 2023, GetApp
Leader in Live Chat Software
May 2023, GetApp
Leader in Knowledge Management Software
May 2023, GetApp
Leader in Telephony Software
May 2023, GetApp
Shortlist Emerging Favorite Help Desk Software
May 2023, Capterra
Leader in Help Desk Software
May 2023, GetApp
Leader in Customer Service Software
May 2023, GetApp
Top 3 Most Trustworthy Help Desk Software
May 2023, SaaSworthy
Top 20 Fastest Growing Help Desk Software
May 2023, SaaSworthy
Top 20 Most Popular Help Desk Software
May 2023, SaaSworthy
Best Value in Help Desk 2023
May 2023, Capterra
Best Value in Issue Tracking 2023
May 2023, Capterra
Best Value in IVR 2023
May 2023, Capterra
Most Recommended Email Tracking Software 2023
May 2023, Software Advice
Most Recommended Issue Tracking Software 2023
May 2023, Software Advice
Best Functionality & Features in Help Desk Software 2023
May 2023, GetApp
Best Functionality & Features in Issue Tracking Software 2023
May 2023, GetApp
Best Functionality & Features in IVR Software 2023
May 2023, GetApp
Spring 2023 Leader
May 2023, SourceForge
Front Runner for Top Customer Support Software 2023
April 2023, Software Advice
Most Recommended Complaint Management Software 2023
April 2023, Software Advice
Leader in Customer Support Software
April 2023, GetApp
Best Value in Contact Center Quality Assurance 2023
April 2023, Capterra
Best Value in Call Recording 2023
April 2023, Capterra
Best Value in Customer Engagement 2023
April 2023, Capterra
Best Functionality & Features in Email Management Software 2023
May 2023, GetApp
Best Functionality & Features in Contact Center Quality Assurance Software 2023
April 2023, GetApp
Best Functionality & Features in Customer Experience Software 2023
April 2023, GetApp
Best Functionality & Features in Complaint Management Software 2023
April 2023, GetApp
Shortlist Emerging Favorite Customer Support Software
April 2023, Capterra
Front Runner for Top Live Chat Software 2023
March 2023, Software Advice
Front Runner for Top Customer Engagement Platform 2023
March 2023, Software Advice
Front Runner for Top Remote Work Software 2023
March 2023, Software Advice
Front Runner for Top Knowledge Management Systems 2023
March 2023, Software Advice
Front Runner for Top Live Chat Software 2023
March 2023, Software Advice
Front Runner for Top Computer Telephony Integration Software 2023
March 2023, Software Advice
Best Functionality & Features in Customer Engagement Software 2023
March 2023, GetApp
Best Functionality & Features in Call Recording Software 2023
March 2023, GetApp
Best Functionality & Features in Customer Success Software 2023
March 2023, GetApp
Best Value in Customer Success 2023
March 2023, Capterra
Best Value in Complaint Management 2023
March 2023, Capterra
Best Value in Customer Communications Management 2023
March 2023, Capterra
Customer Service Software Leader 2023
March 2023, Crozdesk
Front Runner for Help Desk Software
March 2023, Software Advice
Front Runner for Customer Service Software 2023
January 2023, Software Advice
Shortlist Emerging Favorite Help Desk Software
January 2023, Capterra
Winter 2023 Leader
January 2023, SourceForge

2022

Best Value 2022
December 2022, Capterra
Best Value 2022
November 2022, Capterra
Shortlist Best Complaint Management Software
November 2022, Capterra
Shortlist Best Customer Communications Management Software
November 2022, Capterra
Front Runner for Complaint Management Software
November 2022, Software Advice
Shortlist Best IVR Software
November 2022, Capterra
Leader Fall 2022
October 2022, G2
Fall 2022 Leader
October 2022, SourceForge
Leader in Issue Tracking Software
September 2022, GetApp
Best Relationship for Small Business
July 2022, G2
High Performer on Mid-Market
July 2022, G2
Best Est. ROI for Enterprise
July 2022, G2
Summer 2022 Leader
July 2022, SourceForge
Live Chat Software Rising Star
July 2022, FeaturedCustomers
Leader in Call Center Software
June 2022, GetApp
Fastest Implementation Software
May 2022, Software Suggest
Spring 2022 Leader
April 2022, SourceForge
Leader in Live Chat Software
March 2022, GetApp
Leader in Customer Engagement Software
March 2022, GetApp
Leader in Telephony Software
March 2022, GetApp
Leader in Remote Work Software
March 2022, GetApp
Leader in Knowledge Management Software
March 2022, GetApp
Front Runner for Customer Engagement Software
March 2022, Software Advice
Front Runner for Live Chat software
March 2022, Software Advice
Front Runner for Knowledge Management Software
March 2022, Software Advice
Front Runner for Telephony Software
March 2022, Software Advice
Front Runner for Remote Work Software
March 2022, Software Advice
Shortlist Top Customer Engagement Software
March 2022, Capterra
Shortlist Top Live Chat Software
March 2022, Capterra
Shortlist Top Knowledge Management Software
March 2022, Capterra
Shortlist Top Telephony Software
March 2022, Capterra
Front Runner for Customer Service Software
February 2022, Software Advice
Front Runner for Help Desk Software
February 2022, Software Advice
Shortlist Top Customer Service Software
February 2022, Capterra
Shortlist Top Help Desk Software
February 2022, Capterra
Leader in Help Desk
February 2022, GetApp
Leader in Customer Service
February 2022, GetApp
Most Worthy Helpdesk Software Q1 2022
January 2022, SaaSworthy
Most Popular Helpdesk Software Q1 2022
January 2022, SaaSworthy
Highly Rated Helpdesk Software Q1 2022
January 2022, SaaSworthy
Fastest Growing Helpdesk Software Q1 2022
January 2022, SaaSworthy
Winter 2022 Leader
January 2022, SourceForge

2021

Slashdot Leader Winter 2021
January 2022, Slashdot
Best Ease of Use
December 2021, Capterra
Best Value
December 2021, Capterra
Front Runner for Knowledge Base Software
December 2021, Software Advice
Front Runner for IT Ticketing Systems
December 2021, Software Advice
Shortlist Top Complaint Management Software
December 2021, Capterra
Leader in Knowledge Base Software
December 2021, GetApp
Leader in Complaint Management Software
October 2021, GetApp
Best Functionality and Features
December 2021, GetApp
Fall 2021 Leader
October 2021, SourceForge
The Best Ticketing Software
September 2021, Digital.com
The Best Live Chat Software
September 2021, Digital.com
The Best Call Center Software
September 2021, Digital.com
The Best Help Desk Software
September 2021, Digital.com
The Best Call Recording Apps
August 2021, Digital.com
The Best Customer Service Software
August 2021, Digital.com
The Best Customer Success Software
August 2021, Digital.com
Leader in knowledge management software
July 2021, Crozdesk
Leader in issue tracking software
July 2021, GetApp
Summer 2021 leader
July 2021, SourceForge
Top live chat software
July 2021, TechImply
Top rated help desk software
May 2021, TrustRadius
Front runner for real estate CRM software
May 2021, Software Advice
Top performer in help desk software
May 2021, Better Alternative
Leader in help desk software
April 2021, SourceForge
Customers love us
April 2021, SourceForge
Leader in remote work software
April 2021, GetApp
Great user experience
April 2021, Software Suggest
Customer’s choice
April 2021, Software Suggest
Top Support & Helpdesk Software
April 2021, Crozdesk
The best portal software of 2021
March 2021, Digital.com
Leader in customer service in 2021
GetApp February 2021,
User choice in chat & chatbot
AppVizer February 2021,
The best service desk software of 2021
March 2021, Digital.com
Top customer chat software
Crozdesk February 2021,
Leader in help desk software
G2 January 2021,
The best inbound call tracking software of 2021
March 2021, Digital.com
European leader in help desk and live chat software
G2 January 2021,
Leader in live chat software
G2 January 2021,
The best partner
March 2021, SourceForge
The best usability in help desk and customer self-service software
G2 January 2021,
Leader in social customer service and self-service software
G2 January 2021,
Leader in help desk and live chat software
February 2021, SourceForge
High performer in help desk and live chat software in UK
G2 January 2021,
The most popular help desk software
February 2021, SaaSworthy
The most worthy help desk software
February 2021, SaaSworthy
The highly rated help desk software
February 2021, SaaSworthy
The fastest growing help desk software
February 2021, SaaSworthy

2020

Leader in telephony software
GetApp December 2020,
The best ticketing software of 2020
Digital November 2020,
The best live chat software company of 2020
Digital November 2020,
The highest user satisfaction in help desk and live chat
SourceForge November 2020,
Leader in help desk and live chat software
SourceForge November 2020,
Best valued call recording software
Capterra, 2020,
Most recommended help desk software
Software Advice, 2020,
Support And Help Desk Software Leader
Crozdesk
Best valued softphone software
Capterra, 2020,
Leader in Customer Service Software
GetApp
Leader in Remote Work Software
GetApp
Most recommended customer engagement platform
Software Advice
Leader in Live Chat Software
GetApp
Summer Leader in Help Desk Software
G2
Best valued help desk software
Capterra
European Leader in Live Chat Software
G2
Best Usability in Customer Self-Service
G2
GetApp leader in knowledge management software
GetApp
Best Estimated ROI in Social Customer Service
G2
Leader in Knowledge Management Software
Crozdesk
TOP 20 in customer service software
Capterra
The Best Help Desk Software
Digital
The Happiest Users
Crozdesk
The best call center software of 2020
Digital
The best social media customer service software
FixThePhoto December 2020,
FrontRunner in Top Live Chat Software of 2020
Software Advice
The best live chat software
FixThePhoto December 2020,
Crozdesk Trusted Vendor
Crozdesk
Best Value in the Customer Service
The Blueprint
The best knowledge base software
FixThePhoto December 2020,
Top Rated Complaint Management Software
Softwareworld
The best help desk software
FixThePhoto December 2020,
Top 20 Live Chat Software
Capterra
Top Performer in Live Chat Category
Featured Customer
The best ticketing software
FixThePhoto December 2020,
Top Rated Customer Service Software
Softwareworld
The best call center software
FixThePhoto December 2020,
Top Rated Call Center Software
Softwareworld
Help Desk and Social Media Customer Service Leader
TrustRadius
The best feature set for 2021
TrustRadius December 2020,
Top Rated Live Chat Software
Softwareworld
Top Rated Help Desk Software
Softwareworld
The best customer support software for 2021
TrustRadius December 2020,
The Highest Satisfaction Product of 2020
G2
Leader in TOP 20 Customer Chat Awards 2020
Crozdesk