LiveAgent Success Story: Websupport | Webhosting company

hi I'm act Amish team leader of customer
support in web support we are biggest
provider of web hosting services and
registrar of domains in Slovakia I am
responsible for customer support team
consisting of 16 support heroes
supporting more than 65,000 customers we
couldn't effectively solve customer
queries in two different services for
emails and kit that make solving of
customer queries much more easier we
solve around 5000 chest two thousand
calls and six thousand emails per month
life agent sorts tickets by priority so
our agents don't need to handpick them
we use a leverage and also for internal
communication for example if there is
some query for marketing we easily can
transfer to them and then wait for the
response we take each ticket so when
month and we can say which type of issue
was the most common in the month there
are so many different functions in
leverage and every time when we want to
set something there is some solution one
of our core values is to go one step
further and life agent helps us to
deliver that to our customers customer
satisfaction is one of our highest
priorities and la virgen really helps us
to make it as high as possible