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Help desk software comparison
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Home | Freshcaller alternative

Fed up with your help desk software?

Get the right software and provide your customers with the best support you can. LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

  • LiveAgent Sourceforge leader for winter 2023 badge
  • Capterra Best Value 2022 award badge
  • Capterra Shortlist badge 2022
  • Software Advice front runner 2022 award badge
Features Liveagent
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Competitor
Overall rating
Overall software ratings from verified users on Capterra.
4.7
Received an overall rating of 4.7 out of 5 by verified users on Capterra.
4.5
Received an overall rating of 4.5 out of 5 by verified users on Capterra.
Ease of use
Ease of use ratings from verified users on Capterra.
4.6
Rated 4.6 out of 5 for ease of use by verified users on Capterra.
4.5
Rated 4.5 out of 5 for ease of use by verified users on Capterra.
Customer service
Customer support ratings from verified users on Capterra.
4.7
Rated 4.7 out of 5 for customer support by verified users on Capterra.
4.6
Rated 4.6 out of 5 for customer support by verified users on Capterra.
Value for money
Price to value ratings from verified users on Capterra.
4.7
Rated 4.7 out of 5 for product value vs price by verified users on Capterra.
4.4
Rated 4.4 out of 5 for product value vs price by verified users on Capterra.
Price
Software price in USD per agent per month.
$15/month/agent Price in USD per agent per month.
$19/month/agent Price in USD per agent per month.
Alerts / escalations
Alerts and escalations for tickets and SLAs based on priority and pre-defined conditions.
Offers alerts and escalations.
Offers alerts and escalations.
Automated routing
Automated ticket routing to specific departments and agents based on pre-defined conditions.
Offers automated routing.
Offers automated routing.
Call center Management
A centralized dashboard for making, receiving, and managing calls.
Offers call center management.
Offers call center management.
Queue management
A system that is used to manage call queues.
Offers queue management.
Offers queue management.
Email management
The ability to connect the ticketing software with multiple email addresses in order to receive, answer, and write emails directly from the software.
Offers email management.
Offers email management.
Performance metrics
Track your website visitor's behavior. See how long they're browsing your site, or which site they're on.
Offers performance metrics.
Offers performance metrics.
Knowledge base management
A feature that allows users to create and manage comprehensive knowledge repositories.
Offers knowledge base management.
Offers knowledge base management.
Multi-Channel communication
Connects with multiple lines of communication (such as email, live chat, a call center, or social media) to streamline all messages, and allow users to respond to them from the ticketing software.
Offers multi-channel communication.
Offers multi-channel communication.
Real-time chat
A native live chat widget that can be deployed on your site and used for real-time communication with your website visitors.
Offers real-time chat.
Offers real-time chat.
Reporting/Analytics
An analytics dashboard that enables users to generate performance reports.
Offers reporting/analytics.
Does not offer reporting/analytics.
Self-service portal
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
Offers a self-service portal.
Offers a self-service portal.
Service Level Agreement (SLA) management
A feature that enables you to manage and monitor SLA logs, SLA compliance, and more.
Offers service level agreement (SLA) management.
Offers service level agreement (SLA) management.
Social media integration
Integrations with popular social networks such as Facebook.
Offers social media integrations.
Offers social media integrations.
Ticket management
Manage tickets with ticket transfers, ticket merging, splitting, marking as spam, snoozing, and more.
Offers ticket management.
Offers ticket management.
Workflow management
Automation rules that can be implemented to speed up customer support processes.
Offers workflow management.
Offers workflow management.
Person deciding between two solutions

Powerful Freshcaller alternative

Freshcaller is a great call center software. But customer support is not just about calling anymore. Give your customers options when it comes to communication. Include email, the fastest live chat, social media and a knowledge base to provide them with convenient ways to contact you.

The fastest live chat

Setting up a live chat on your website is a great way how to increase website visitor engagement. They can contact you straight from your website. That way, you increase the chance of turning them into paying customers.

LiveAgent offers you the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. You cannot get anything faster than that.

The fastest live chat on the market

3 reasons why companies switch to LiveAgent

3 reasons why companies switch to LiveAgent

Call center support

Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!

Call center support

Rich on features

Over 175 + features to make your work flow easier and more enjoyable.

Rich on features

Affordable pricing

LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.

Professional built-in call center software

Call center support? Check!

If you switch to LiveAgent, you do not have to give up on your call center. In fact, LiveAgent allows you to set it up quickly and easily without any outside help. You can connect via browser, phone or any other equipment of your choice.

There is no need for 3rd party providers either, LiveAgent takes care of this for you. You can focus on the important without additional hassle.

Looking for a better helpdesk software?

Switch to a software that does it all and bring more value to your support team. LiveAgent offers you three paid plans that are packed with features. All you have to do is choose the one that suits your needs the best.

For a reasonable price, you get a pack of features to help your company. And if that’s not enough, you can always buy separate features without overpaying for a more expensive plan.

Compare plans
Ready to switch to LiveAgent

See why companies switch to LiveAgent

  • See why companies switch to LiveAgent

    “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • See why companies switch to LiveAgent

    I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • See why companies switch to LiveAgent

    “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • See why companies switch to LiveAgent

    “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • See why companies switch to LiveAgent

    “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • See why companies switch to LiveAgent

    “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • See why companies switch to LiveAgent

    “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • See why companies switch to LiveAgent

    “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

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Want to compare us to different call center software?

Curious to see how we measure up to other popular call center solutions? Check out our comparison pages and discover all that we have to offer.

3CX AirCall BirdEye Birdseed Bitrix24 CallHub CallPage Channels Chaport Crisp ConnectWise Customerly Dashly Desk.com Dixa Drift Extend Freshdesk Front Genesys Gist Gmail Gorgias Groove HappyFox HelpShift Helprace HelpScout HelpCrunch Hesk Hiver HubSpot Service Hub Intercom Jira Kayako Kustomer LeadDesk LiveCall LiveChat LiveHelpNow LivePerson Lucep Novocall Olark OneDesk osTicket OTRS Outlook PureChat Qonvo Rocket.Chat Samanage SmartsUpp SolarWinds SpiceWorks SysAid SupportBee Tawk TeamSupport Teamwork Desk Userlike Verloop Vision Vocalcom Zendesk Zendesk Talk Zoho Desk Zopim
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