Awards
Learn more about the various awards and quality certificates won by LiveAgent during the course of the years.
2025
Shortlist Emerging Favorite Live Chat Software
July 2025, Capterra
Shortlist Emerging Favorite Help Desk Software
April 2025 Capterra
Front Runner for Top Help Desk Software
April 2025 Software Advice
Front Runner for Top Customer Service Software 2025
February 2025 Software AdviceShortlist Emerging Favorite Customer Service Software
February 2025 Capterra
2024
Front Runner for Top Knowledge Management Software 2024
June 2024 Software Advice
Shortlist Emerging Favorite Knowledge Management Software
June 2024 Capterra
Most Popular Software in Help Desk for Q2 2024
April 2024 Software AdviceFront Runner for Top Live Chat Software 2024
April 2024 Software AdviceShortlist Emerging Favorite Live Chat Software
April 2024 CapterraFront Runner for Top Help Desk Software 2024
February 2024 Software AdviceShortlist Emerging Favorite Help Desk Software
February 2024 CapterraShortlist Emerging Favorite Customer Service Software
January 2024 CapterraFront Runner for Top Customer Service Software 2024
January 2024 Software Advice
2023
Most Recommended Live Chat Software 2023
October 2023 Software Advice
Best Customer Support in Live Chat 2023
October 2023 Software Advice
Shortlist Emerging Favorite Complaint Management Software
September 2023 Capterra
Best Ease of Use of Email Management 2023
August 2023 CapterraBest Ease of Use of Contact Center Quality Assurance 2023
August 2023 CapterraBest Customer Support in Issue Tracking 2023
July 2023 Software Advice
Most Recommended Help Desk Software 2023
June 2023 Software AdviceBest Customer Support in Email Tracking 2023
June 2023 Software AdviceBest Customer Support in Help Desk 2023
June 2023 Software Advice
Front Runner for Top Contact Center Software 2023
May 2023 Software Advice
Shortlist Emerging Favorite Telephony Software
May 2023 CapterraShortlist Emerging Favorite Live Chat Software
May 2023 CapterraShortlist Emerging Favorite Customer Engagement Software
May 2023 CapterraShortlist Emerging Favorite Help Desk Software
May 2023 Capterra
Top 3 Most Trustworthy Help Desk Software
May 2023 SaaSworthy
Top 20 Fastest Growing Help Desk Software
May 2023 SaaSworthy
Most Recommended Email Tracking Software 2023
May 2023 Software AdviceMost Recommended Issue Tracking Software 2023
May 2023 Software Advice
Best Functionality & Features in Help Desk Software 2023
May 2023 GetAppBest Functionality & Features in Issue Tracking Software 2023
May 2023 GetAppBest Functionality & Features in IVR Software 2023
May 2023 GetApp
Front Runner for Top Customer Support Software 2023
April 2023 Software AdviceMost Recommended Complaint Management Software 2023
April 2023 Software Advice
Best Value in Contact Center Quality Assurance 2023
April 2023 CapterraBest Functionality & Features in Email Management Software 2023
May 2023 GetAppBest Functionality & Features in Contact Center Quality Assurance Software 2023
April 2023 GetAppBest Functionality & Features in Customer Experience Software 2023
April 2023 GetAppBest Functionality & Features in Complaint Management Software 2023
April 2023 GetAppShortlist Emerging Favorite Customer Support Software
April 2023 CapterraFront Runner for Top Live Chat Software 2023
March 2023 Software AdviceFront Runner for Top Customer Engagement Platform 2023
March 2023 Software AdviceFront Runner for Top Remote Work Software 2023
March 2023 Software AdviceFront Runner for Top Knowledge Management Systems 2023
March 2023 Software AdviceFront Runner for Top Live Chat Software 2023
March 2023 Software AdviceFront Runner for Top Computer Telephony Integration Software 2023
March 2023 Software AdviceBest Functionality & Features in Customer Engagement Software 2023
March 2023 GetAppBest Functionality & Features in Call Recording Software 2023
March 2023 GetAppBest Functionality & Features in Customer Success Software 2023
March 2023 GetAppBest Value in Customer Communications Management 2023
March 2023 Capterra
Front Runner for Customer Service Software 2023
January 2023 Software AdviceShortlist Emerging Favorite Help Desk Software
January 2023 Capterra
2022
Shortlist Best Complaint Management Software
November 2022 CapterraShortlist Best Customer Communications Management Software
November 2022 Capterra
Front Runner for Complaint Management Software
November 2022 Software Advice
Front Runner for Customer Engagement Software
March 2022 Software AdviceFront Runner for Knowledge Management Software
March 2022 Software AdviceFront Runner for Remote Work Software
March 2022 Software AdviceShortlist Top Customer Engagement Software
March 2022 CapterraShortlist Top Knowledge Management Software
March 2022 CapterraFront Runner for Customer Service Software
February 2022 Software AdviceShortlist Top Customer Service Software
February 2022 Capterra
Fastest Growing Helpdesk Software Q1 2022
January 2022 SaaSworthy
2021
Front Runner for Knowledge Base Software
December 2021 Software AdviceFront Runner for IT Ticketing Systems
December 2021 Software Advice
Shortlist Top Complaint Management Software
December 2021 Capterra
Front runner for real estate CRM software
May 2021 Software Advice
2020
The highest user satisfaction in help desk and live chat
SourceForge November 2020
Leader in help desk and live chat software
SourceForge November 2020
Most recommended customer engagement platform
Software Advice
The best social media customer service software
FixThePhoto December 2020
FrontRunner in Top Live Chat Software of 2020
Software Advice
Help Desk and Social Media Customer Service Leader
TrustRadius
The best customer support software for 2021
TrustRadius December 2020
High Performer in Asia Pacific in Help Desk Software
G2
Leader in Usability in Customer Self-Service on G2
G2
FrontRunner in Top Help Desk Software of 2020
Software Advice
TOP Rated Social Media Customer Service Software in 2020
TrustRadius
Leader In The Best Customer Service Solutions of 2020
Crozdesk2019 and older
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