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Live chat software for your website, with an AI chatbot

Put a chat button on your website: the AI chatbot answers visitors at any hour from your help articles and hands the chat to your team with the whole conversation. Works with Shopify, WordPress, WooCommerce, Wix and more.

Special offer until Nov 22, 2026 · save up to 27%
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  • No setup fee
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4.5/5 G2 (1,538) 4.7/5 Capterra (1,789)

More than 7,000 businesses use LiveAgent, made by Quality Unit since 2004.

NASCAR
Oxford
Hyundai
Slido
Geodis
FTMO
GymBeam
TeamBlue
Castrol

How live chat support works in LiveAgent

Live chat is real-time messaging between the visitors on your website and your team. Live chat software is a tool that adds a chat window to your website and gives your team an app to answer from, so visitors get answers in real time while they are still on the page. In LiveAgent it takes three steps, and every chat lands in the same help desk inbox as your email; from the Team plan up, your calls and social media messages too.

  • Step 1Add the button

    Pick a chat button design, paste its code into your site or tag manager, or use the plugin for WordPress, Shopify and other platforms.

  • Step 2AI answers first

    The AI chatbot answers common questions at any hour from your knowledge base, website and documents.

  • Step 3Your team takes over

    When a person is needed, an agent picks up the chat with the whole conversation, on desktop or phone.

AI chatbot

An AI agent for live chat: it answers first, your team takes over

AI live chat software, also called automated live chat, lets an AI chatbot answer website visitors first and pass the chat to a person when needed.

The AI chatbot answers website visitors day and night from your own help articles, website and documents. When a question needs a person, or the visitor asks for one, it hands the chat to an agent of the right department, who sees the whole conversation, so nobody has to repeat themselves. Not technical? Our team sets up the AI chatbot for you, free.

  • Answers from your knowledge base, website and documents

  • Visitors can ask for a person at any time

  • Hands over to the right department; the agent sees everything the chatbot said

  • No AI fees: connect your own OpenAI, Anthropic, Google Gemini or FlowHunt account

How the AI chatbot works

New: AI chat translation

Chat with every visitor in their own language

Switch on automatic translation for a chat button. A visitor writes in Spanish, your agent reads it in English, and the reply reaches the visitor in Spanish, marked as translated by AI. It runs on the AI provider you connect, with no AI fees from LiveAgent.

  • The visitor’s language is taken from their browser

  • Every agent reads the same translation, now and later in the ticket

  • If a translation fails, the reply waits until the agent tries again or sends the original

Spanish ⇄ English

Visitors on your site

See who is on your website and start the conversation

The visitor list shows who is browsing right now, which page they are on and how long they have stayed. Invite a visitor to chat yourself, or let proactive invitations do it on the pages you choose, such as pricing or checkout.

  • Each visitor’s current page, referrer and time on site

  • Proactive invitations by page and time on page, only when an agent is free

  • Real-time typing view: read the question before it is sent

How visitor tracking works

For your team

Add live chat to your website

  • Choose a chat button. Pick a chat button from the gallery: a bubble, a side or corner button, an inline widget, or your own design.

  • Match it to your website. Set the colours, texts and language of the chat window, and the details you ask visitors for before the chat starts. Widgets in your visitors’ language.

  • Paste the code on your site. Copy the code LiveAgent creates into your website or tag manager, or install the plugin for WordPress, Shopify, WooCommerce, Wix, Webflow, Squarespace or Magento.

  • Set who answers. Choose how chats are shared among agents and departments, and give each agent a priority, so the right person gets each chat.

See the chat button gallery Live chat for Shopify Live chat for WordPress How chat routing works

Live chat features

Everything your chat team needs

The live chat tools your team uses every day. A chat widget for your website is the chat button and window your visitors click to start a chat.

  • Proactive chat invitations

    Visitors

    Invite visitors to chat on the pages you choose, after they have browsed for a while, with a welcome message for each page.

  • Real-time typing view

    Team

    See what a visitor is typing before they send it, so your answer is ready sooner.

  • Chat routing

    Team

    Send chats to the right department and share them among available agents, with a priority for each agent.

  • Chat in your visitor's language

    AI

    Turn on automatic translation: visitors write in their language, your team reads and answers in yours. The widget comes in more than 40 languages.

  • Messages when you are offline

    Visitors

    When nobody is online, the AI chatbot keeps answering, and visitors can leave a message that arrives in your inbox as a ticket.

  • Chat history

    Team

    Find any past chat by visitor, date, department or tag, so your team sees what was said before. Export a conversation as PDF or HTML.

60%of the chats on LiveAgent's own websites resolved by the AI chatbot, without an agent (2026)

LiveAgent's own chat widget on liveagent.com: the AI agent explains how a visitor connects their own OpenAI account to LiveAgent

How we set it up in 2025, when the chatbot resolved 75% of the chats across all our sites: how LiveAgent implemented the AI chatbot.

We answer our own chats with it

LiveAgent’s own websites run on LiveAgent live chat, with the AI chatbot answering first and our support team taking over.

AquaSprouts moved from Zendesk

Their team answers live chat and email in LiveAgent and runs a fully custom CSS knowledge base.

Read the AquaSprouts story

“We find LiveAgent to be the best live chat solution by far.”
Matt Janaway, The Workplace Depot

What live chat costs with LiveAgent

Live chat and the AI chatbot are in every plan, priced per agent per month from $11 on Starter, billed annually, regular $15. See every plan, the current offer and your team’s total.
Comparing tools?Compare live chat toolsLiveAgent, LiveChat, Tidio, tawk.to and other tools, with their prices and AI fees.vs LiveChat · vs Tidio · vs tawk.to
Switching tools?Free migrationOur team moves your data from Zendesk or another tool for you. Your team's totalPlans and pricesEvery plan, the current offer and what your team pays. Where is my chat data stored?GDPR & DPAThe regions, the data processing agreement and our subprocessors.

Live chat for e-commerce · travel · real estate · automotive · startups and small businesses · enterprises

Try live chat on your own website: 30 days free, no credit card.

Bigger team or several departments? Book a demo.

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Questions about live chat software

New to live chat? Read how to add live chat to your website, our live chat best practices, or when a chatbot or live chat fits better.