Can I return a jacket I bought last week?
AI chatbot
Yes, within 30 days. Start the return from the link in your order email.
Thanks! Can I ask someone about sizes?
Anna joined the chat
Hi, I'm Anna. Sure, which jacket is it?
Live chat software for your website, with an AI chatbot
Put a chat button on your website. The AI chatbot answers visitors at any hour from your help articles and hands the chat to your team with the whole conversation. Works with Shopify, WordPress, WooCommerce, Wix and more.
- 30-day free trial
- No credit card required
- No setup fee
4.5/5 G2 (1,538) 4.7/5 Capterra (1,789) checked Nov 1, 2026
Can I return a jacket I bought last week?
AI chatbot
Yes, within 30 days. Start the return from the link in your order email.
Thanks! Can I ask someone about sizes?
Anna joined the chat
Hi, I'm Anna. Sure, which jacket is it?
More than 7,000 businesses use LiveAgent, made by Quality Unit since 2004.
How live chat support works in LiveAgent
Live chat is real-time messaging between the visitors on your website and your team. Live chat software is a tool that adds a chat window to your website and gives your team an app to answer from, so visitors get answers in real time while they are still on the page. In LiveAgent it takes three steps, and every chat lands in the same help desk inbox as your email; from the Team plan up, your calls and social media messages too.
- Step 1
Add the button
Pick a chat button design, paste its code into your site or tag manager, or use the plugin for WordPress, Shopify and other platforms.
- Step 2
AI answers first
The AI chatbot answers common questions at any hour from your knowledge base, website and documents.
- Step 3
Your team takes over
When a person is needed, an agent picks up the chat with the whole conversation, on desktop or phone.
AI chatbot
An AI agent for live chat: it answers first, your team takes over
The AI chatbot answers website visitors day and night from your own help articles, website and documents. When a question needs a person, or the visitor asks for one, it hands the chat to an agent of the right department, who sees the whole conversation, so nobody has to repeat themselves. Not technical? Our team sets up the AI chatbot for you, free.
- Answers from your knowledge base, website and documents
- Visitors can ask for a person at any time
- Hands over to the right department; the agent sees everything the chatbot said
- No AI fees: connect your own OpenAI, Anthropic, Google Gemini or FlowHunt account
Emma
Do you ship to Canada?
AI chatbot
Yes. Orders to Canada arrive in 5 to 7 business days, and shipping is free over $100.
Emma
Great. Can I change the address on my order?
Anna took over the chat from the AI chatbot
Anna
Hi Emma, I'm Anna. I can change it for you. What's the new address?
New: AI chat translation
Chat with every visitor in their own language
Switch on automatic translation for a chat button. A visitor writes in Spanish, your agent reads it in English, and the reply reaches the visitor in Spanish, marked as translated by AI. It runs on the AI provider you connect, with no AI fees from LiveAgent.
- The visitor's language is taken from their browser
- Every agent reads the same translation, now and later in the ticket
- If a translation fails, the reply waits until the agent tries again or sends the original
¡Hola! ¿Todavía puedo cambiar mi pedido?
Sí, mientras no se haya enviado. ¿Qué le gustaría cambiar?
Translated by AI
Spanish ⇄ English
Lucía AI translated from Spanish
Hello! Can I still change my order?
Anna
Yes, as long as it has not shipped yet. What would you like to change?
Delivered, translated with AI into Spanish
Visitors on your site
See who is on your website and start the conversation
The visitor list shows who is browsing right now, which page they are on and how long they have stayed. Invite a visitor to chat yourself, or let proactive invitations do it on the pages you choose, such as pricing or checkout.
- Each visitor's current page, referrer and time on site
- Proactive invitations by page and time on page, only when an agent is free
- Real-time typing view: read the question before it is sent
| Visitor | Current page / Referrer URL | Time | Invite |
|---|---|---|---|
Emma
Toronto, Canada | /jackets/trail-rain-jacket google.com · 4 mins | 4 mins | |
Visitor
Leeds, United Kingdom | /sale instagram.com · 2 mins | 2 mins | |
Visitor
Madrid, Spain | /returns no referrer · 1 min | 1 min | |
Visitor
Austin, United States | /checkout yourstore.com/cart · 6 mins | 6 mins |
On the visitor's page
Can I help you with your order?
Yes, sure
- Proactive chat invitations
Invite visitors to chat on the pages you choose, after they have browsed for a while, with a welcome message for each page.
- Real-time typing view
See what a visitor is typing before they send it, so your answer is ready sooner.
- Chat routing
Send chats to the right department and share them among available agents, with a priority for each agent.
- Chat in your visitor's language AI
Turn on automatic translation: visitors write in their language, your team reads and answers in yours. The widget comes in more than 40 languages.
- Messages when you are offline
When nobody is online, the AI chatbot keeps answering, and visitors can leave a message that arrives in your inbox as a ticket.
- Chat history
Find any past chat by visitor, date, department or tag, so your team sees what was said before. Export a conversation as PDF or HTML.
Add live chat to your website
Pick a chat button from the gallery: a bubble, a side or corner button, an inline widget, or your own design.
See the chat button gallery: Choose a chat buttonSet the colours, texts and language of the chat window, and the details you ask visitors for before the chat starts.
Widgets in your visitors' language: Match it to your websiteCopy the code LiveAgent creates into your website or tag manager, or install the plugin for WordPress, Shopify, WooCommerce, Wix, Webflow, Squarespace or Magento.
Live chat for Shopify: Paste the code on your siteChoose how chats are shared among agents and departments, and give each agent a priority, so the right person gets each chat.
How chat routing works: Set who answers
What live chat costs with LiveAgent
Live chat and the AI chatbot are in every plan, priced per agent per month from $15 on Starter, billed annually. See every plan, the current offer and your team’s total.
Comparing tools? See our comparison of live chat software for small businesses, or LiveAgent vs LiveChat, vs Tidio and vs tawk.to. Moving from Zendesk or another tool? Our team moves your data for you: free migration.
Testimonials
What LiveAgent customers say about live chat
“We find LiveAgent to be the best live chat solution by far.”
Matt Janaway
The Workplace Depot
“We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.”
Viviane Carter
CSI Products
“LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.”
Peter Komornik
Slido
“LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.”
Peter Komornik
Slido
“We find LiveAgent to be the best live chat solution by far.”
Matt Janaway
The Workplace Depot
“We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.”
Viviane Carter
CSI Products
Bigger team or several departments? Book a demo.
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