Provide excellent customer service
Answer more tickets with all-in-one customer care solution.
Connect with your customers on all channels
Discover our multi-channel toolset with 130+ ticketing features and 200+ integrations with the tools you love.
AI features
AI-elevated support
AI Chatbot: lightens your team’s workload, instantly guiding customers through product details, pricing, and order updates.
AI Answer Improver: strengthens every human reply, ensuring clear, polished, and professional communication.
AI Answer Composer: delivers reliable, knowledge-based responses whenever accuracy matters most.
Use the full LiveAgent AI suite to speed up support, boost quality, and keep every customer conversation on brand.
Explore why LiveAgent is the best choice for your business
LiveAgent has been selected as the fastest implementation software, the best live chat software, and an industry leader by customers on prominent review portals.
Call center
Get higher resolution rate with call center
Phone calls are an easy way to solve most customer issues with a more personal approach. Provide personalized customer service and increase your issue resolution by up to 56%. Take advantage of all essential features of the LiveAgent call center software – unlimited call recordings, IVR, or agent availability management and achieve excellent customer service with every call.
Ticketing system
Spend less with a ticketing system
LiveAgent's ticketing system is the star of the show that makes everything run smoothly. By switching to ticketing, you can save up to 95% of your time, money, and resources. Our ticketing system can gather all of your communication from every single channel you use and organize it for you in one place. Start with LiveAgent ticketing and provide cost-saving, efficient and exceptional customer service.
Social media
Get repeat customers with social media
Social media integrations are one of the most popular customer support channels available. Social media support has a high satisfaction rate, and up to 70% of customers choose to return to businesses with social media support. Grow a loyal audience, and provide amazing customer support via Facebook, Twitter, and Instagram. LiveAgent also enables communication via WhatsApp and Viber.
Knowledge Base
Save your time with a knowledge base
Self-service is invaluable at every help desk. Knowledge base articles are an essential part of the customer portal that customers can visit anytime and find advice on their own. In fact, 90% of all customer traffic comes from a knowledge base. Get started with LiveAgent and write knowledge base articles, guides, and how-tos straight from your dashboard.
Make every conversation count
Reply your customers wherever they are thanks to the omnichannel help desk and built-in call center.
What makes LiveAgent different?
Our extensive and reliable features are just the tip of the iceberg. Find out what makes LiveAgent such a great choice for many companies worldwide.
Help desk software with the fastest setup
LiveAgent help desk solution has the fastest and easiest implementation, proven by multiple awards. Get ahead of your competition and set up your multi-channel help desk within a couple of minutes.
The best customer support you can get
We don't hide from your requests behind FAQs. We're here for you 24/7. You can reach our customer support team without unnecessary steps, so we can provide you with a direct customer support experience.
Would you like to take a tour?
Take a tour of LiveAgent and explore every feature, functionality, and use case of our multi-channel help desk solution.
Looking to improve your startup?
If you're looking for the right help desk system for your startup, you're in the right place.
See what's new in LiveAgent
Find out about the latest LiveAgent updates and explore how we continuously improve our solution.
Awards
Happy customers are the best customers
We offer concierge migration services from most of the popular help desk solutions.
