
LiveAgent monthly product update: June 2026
Explore LiveAgent's June 2026 updates, featuring smarter time zone handling, AI chatbot enhancements, unified in-panel...
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.

Explore LiveAgent's June 2026 updates, featuring smarter time zone handling, AI chatbot enhancements, unified in-panel...

Discover why the smartest businesses in 2026 are combining AI speed with human empathy. Learn how Hybrid Intelligence...

Explore LiveAgent's May 2026 updates, featuring AI Agents, AI Work features, LiveAgent MCP Integration, and more.
Modern e-commerce support turns every customer interaction into a revenue opportunity with LiveAgent's plugin, surfacing...

Explore LiveAgent's April 2026 updates, featuring the new Call Listening feature, an in-app News panel and resolved...

A practical guide on managing customer journey continuity during channel switching and measuring success with key...

Practical guide to selecting platforms, integrating systems, automating workflows, and securing customer data for...

Discover LiveAgent's March 2026 updates: Telegram integration launch, expanded OpenAI model support, Facebook...

Discover how LiveAgent AI, powered by FlowHunt, transforms support operations through automated chatbots, intelligent...

A comprehensive guide to identifying omnichannel pitfalls like data silos and agent overload, with proven mitigation...

Discover LiveAgent's February 2026 updates featuring Telegram integration, enhanced AI Answer assistant, and targeted...

Traditional customer support replies slow you down. Discover how LiveAgent's AI Answer Improver boosts speed, quality,...
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Comparing LiveAgent, Zendesk, and Freshdesk call center features: built-in calling, IVR, reporting, and pricing for...

Step-by-step: how to set up call center metric tracking in LiveAgent. AHT, FCR, CSAT, agent utilization and more - from...

Complete step-by-step walkthrough: connect your phone number, configure IVR, set up call routing, enable recording, and...

Industry-specific call center benchmarks for SaaS, e-commerce, healthcare, and finance teams. AHT, FCR, CSAT targets...

High AHT, low FCR, rising abandon rate - your call center metrics are telling you something. Here are 7 common problems...

Learn how to upsell during customer support interactions — the right moment, the right data, and how to train agents to...
AI customer service agents boost efficiency with instant responses, sentiment analysis, multilingual support, and...

AI customer support assistants use NLP and machine learning to resolve issues end-to-end, integrate with CRM systems,...

Integrating software is essential in today's business for data exchange, task automation, and unifying processes....

Every year on Black Friday, retailers see a huge increase in customer interactions. Online stores often report about 57%...

Why Cart Abandonment Peaks During Black Friday Black Friday represents the biggest shopping event of the year, but it...

Shopify merchants often wonder whether AI chatbots can truly handle the growing volume of customer inquiries...

Discover the top 5 AI chatbots of 2025 for writing, support, safe interactions, productivity, and SEO. Find your perfect...

Conversational AI enables human-like interactions via text, voice, and messaging apps. Using NLP and machine learning,...

Content planning is strategizing and organizing content to meet goals, involving audience research, content type...

AI virtual assistants are intelligent tools using AI, NLP, and ML to automate tasks, personalize experiences, and...
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