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Introducing a new feature: Video chat/video call

Andrej Csizmadia

Andrej Csizmadia

Last modified on February 28, 2021 at 6:47 pm

integration puzzle

Hey everyone! Its been awhile since we introduced a major update and the time has finally come. After 3 months of development, we are proud to introduce a brand new feature (that no other help desk software offers) – Video chat.

Video chat works just like a regular Skype call, so if you need a more personal way of communication with your customers, video chat comes in handy. On the other hand, LiveAgent’s video chat is completely browser based and there is no need for any 3rd party application – just like your LiveAgent account.

Video of LiveAgent’s video chat

The video chat will first be available only for our BETA list for a couple of weeks. After extensive testing, we will deploy it to all our customers with the All-inclusive plan.

Get personal with video calls

Provide your customers with an unforgettable support experience thanks to video calls. Take personalization to the next level, and enjoy weeks of positive word of mouth!

Start video chatting
Andrej Csizmadia

Andrej Csizmadia

Growth Marketer

Andy is Growth Marketer at LiveAgent. Previously, he studied International Relations and Business Diplomacy and was active as a volunteer in the world's largest student run organization, AIESEC. Running, music and reading books are his favourite free-time activities.

Don’t try the impossible to keep customers loyal. Just do your job.

Don’t try the impossible to keep customers loyal. Just do your job.

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