Pricing
Every plan includes AI. You never pay per resolution.
Pick your plan by team size. Transparent pricing, no hidden fees. Start a 30-day free trial, no credit card required.
Team
Every channel, call center and AI for a growing team.
Business
More AI agents, departments and email accounts, plus MCP.
Enterprise
No limits, and a dedicated account manager.
10,000+ agents worldwide rely on LiveAgent
- GDPR compliant
- Data centers in EU, US & Singapore
- 2-step verification on every plan
Compare the plans
What each plan allows
Limits and features side by side. Select a row for details.
People on your team who log in to handle tickets, chats and calls.
Starter, Team and Business are billed per agent. Starter goes up to 5 agents, Team up to 15, Business any team size.
Enterprise is a flat fee with 80 agents included. Extra agents are $49 / month, or $39 on annual billing.
AI assistants you set up for a specific job, such as answering chats or replying to tickets.
They run on your own AI provider account. LiveAgent does not charge for AI.
Organize agents into different departments for better workflow.
Business and Enterprise also have department roles: give agents specific roles within departments.
The number shows how many email accounts you can connect.
Every email becomes a ticket, so no email gets lost or stays unanswered.
- Email accounts, incoming and outgoing
- Unlimited ticket history
- Canned messages and predefined answers
- Contact forms
- Agent collision detection, so two agents never answer the same ticket
Limits for contact forms and canned messages are under Show all limits.
The number shows how many chat buttons you can place on your websites.
Personalized, real-time support on your websites.
- Chat buttons and widgets for your websites
- AI chatbot
- Real-time typing view: see what visitors type before they send it
- Pro-active chat invitations (Team and higher)
Answer messages from all these channels directly in LiveAgent.
- Facebook and Messenger, Instagram
- Viber, Telegram, X
Instagram requires the Facebook integration. Telegram covers 1-to-1 direct messages. WhatsApp works with the Twilio and 360dialog providers.
Limits on Telegram bots and WhatsApp numbers are under Show all limits.
Handle phone and video calls in the same place as tickets and chats.
- Inbound and outbound calls
- IVR (automated call menus)
- Call queueing and routing
- Call recording and transfers
- Video calls
- AI call transcripts
The number shows how many knowledge bases you can create.
Let customers find answers themselves, for example with one knowledge base per product or brand.
- Public knowledge base for your customers
- Internal knowledge base for your agents
- Customer portal and community forum
Need more? An extra knowledge base is $19 / month on Starter, Team and Business.
Analytics overview, performance, agent, department, channel and tag reports, plus agent availability and workload reports.
Satisfaction surveys after tickets and chats (CSAT), and time tracking on tickets and tasks.
Agent ranking: customer ratings for individual agents.
Event rules run actions automatically whenever a specific event happens in LiveAgent. Every plan has them.
Team and higher: time rules run actions automatically after a set time passes, and SLA rules help you avoid breaching the service level you agreed with customers. You can set several SLA levels for different customer tiers.
Limits per plan are under Show all limits.
Every plan: 2-step verification, password policy management, access restriction to the agent panel, HTTPS encryption, and EU, US or Singapore data centers.
Team and higher: single sign-on (SSO) makes logins easier for your agents: they log in once without re-entering their credentials.
Business and Enterprise: audit log, to review what actions each agent performed during a specific period.
MCP (Model Context Protocol) is an open standard for connecting AI tools to other software.
Every plan: your AI agents use LiveAgent’s built-in MCP tools.
Business and Enterprise: connect LiveAgent’s MCP server to external AI tools such as Claude.
Help is available 24/7. Our AI chatbot answers in virtually any language, and for urgent issues it brings in a person from our team right away, day or night.
Email support is monitored around the clock and usually replies within 24 hours. Complex technical issues are handled Monday to Friday.
In-app live chat with our team: Monday to Friday, 7 AM to 11 PM CET/CEST. Outside those hours the AI agent answers first and hands urgent issues to a person on call.
How many Telegram bots and WhatsApp numbers you can connect.
Team: 5 Telegram bots and 5 WhatsApp numbers. Business: 20 of each. Enterprise: unlimited.
Facebook, Instagram, X and Viber have no limit on connected accounts.
Canned messages: pre-written responses for common customer questions.
Predefined answers: quick answers you can insert into a reply.
SLA rules help you avoid breaching the service level you agreed with customers.
SLA levels let you set different service levels for different customer tiers.
People on your team who log in to handle tickets, chats and calls.
Starter, Team and Business are billed per agent. Starter goes up to 5 agents, Team up to 15, Business any team size.
Enterprise is a flat fee with 80 agents included. Extra agents are $49 / month, or $39 on annual billing.
AI assistants you set up for a specific job, such as answering chats or replying to tickets.
They run on your own AI provider account. LiveAgent does not charge for AI.
Organize agents into different departments for better workflow.
Business and Enterprise also have department roles: give agents specific roles within departments.
The number shows how many email accounts you can connect.
Every email becomes a ticket, so no email gets lost or stays unanswered.
- Email accounts, incoming and outgoing
- Unlimited ticket history
- Canned messages and predefined answers
- Contact forms
- Agent collision detection, so two agents never answer the same ticket
Limits for contact forms and canned messages are under Show all limits.
The number shows how many chat buttons you can place on your websites.
Personalized, real-time support on your websites.
- Chat buttons and widgets for your websites
- AI chatbot
- Real-time typing view: see what visitors type before they send it
- Pro-active chat invitations (Team and higher)
Answer messages from all these channels directly in LiveAgent.
- Facebook and Messenger, Instagram
- Viber, Telegram, X
Instagram requires the Facebook integration. Telegram covers 1-to-1 direct messages. WhatsApp works with the Twilio and 360dialog providers.
Limits on Telegram bots and WhatsApp numbers are under Show all limits.
Handle phone and video calls in the same place as tickets and chats.
- Inbound and outbound calls
- IVR (automated call menus)
- Call queueing and routing
- Call recording and transfers
- Video calls
- AI call transcripts
The number shows how many knowledge bases you can create.
Let customers find answers themselves, for example with one knowledge base per product or brand.
- Public knowledge base for your customers
- Internal knowledge base for your agents
- Customer portal and community forum
Need more? An extra knowledge base is $19 / month on Starter, Team and Business.
Analytics overview, performance, agent, department, channel and tag reports, plus agent availability and workload reports.
Satisfaction surveys after tickets and chats (CSAT), and time tracking on tickets and tasks.
Agent ranking: customer ratings for individual agents.
Event rules run actions automatically whenever a specific event happens in LiveAgent. Every plan has them.
Team and higher: time rules run actions automatically after a set time passes, and SLA rules help you avoid breaching the service level you agreed with customers. You can set several SLA levels for different customer tiers.
Limits per plan are under Show all limits.
Every plan: 2-step verification, password policy management, access restriction to the agent panel, HTTPS encryption, and EU, US or Singapore data centers.
Team and higher: single sign-on (SSO) makes logins easier for your agents: they log in once without re-entering their credentials.
Business and Enterprise: audit log, to review what actions each agent performed during a specific period.
MCP (Model Context Protocol) is an open standard for connecting AI tools to other software.
Every plan: your AI agents use LiveAgent’s built-in MCP tools.
Business and Enterprise: connect LiveAgent’s MCP server to external AI tools such as Claude.
Help is available 24/7. Our AI chatbot answers in virtually any language, and for urgent issues it brings in a person from our team right away, day or night.
Email support is monitored around the clock and usually replies within 24 hours. Complex technical issues are handled Monday to Friday.
In-app live chat with our team: Monday to Friday, 7 AM to 11 PM CET/CEST. Outside those hours the AI agent answers first and hands urgent issues to a person on call.
How many Telegram bots and WhatsApp numbers you can connect.
Team: 5 Telegram bots and 5 WhatsApp numbers. Business: 20 of each. Enterprise: unlimited.
Facebook, Instagram, X and Viber have no limit on connected accounts.
Canned messages: pre-written responses for common customer questions.
Predefined answers: quick answers you can insert into a reply.
SLA rules help you avoid breaching the service level you agreed with customers.
SLA levels let you set different service levels for different customer tiers.
How AI billing works
Transparent AI pricing
LiveAgent doesn't charge for AI. You connect the AI provider of your choice, and it powers every AI feature in LiveAgent.
Who you pay
You pay LiveAgent
$0 for AI
Just your plan price. No AI fees, no token markup, no per-resolution fees.
You pay your AI provider
Only what you use
Billed directly by the provider you choose, at their prices. Switch providers any time.
- OpenAI
- Anthropic
- Google Gemini
- FlowHunt
FlowHunt is our own AI platform. Choose it and our team helps you set up your use cases with ready-made templates.
What your plan counts
AI agents
An AI agent is an AI worker you set up once: its instructions, the AI provider and model it runs on, and what it's allowed to do. LiveAgent uses it wherever AI acts for you, from chatting with visitors to resolving tickets.
Your plan sets how many AI agents you can create:
One AI agent can work in many places, for example the same chatbot on three websites. It still counts once.
- Instructions
- "Answer questions from our help articles. Hand over to a person when unsure."
- AI provider
- Your account at OpenAI, Anthropic, Google Gemini or FlowHunt, with the model you pick
- Permissions
- What it may read and do in LiveAgent
Works in
- Chatbot on your websites
- Ticket replies
- Ticket triage
- Automation rules
Built in, no AI agent needed
These run on your AI provider too, but they don't use an AI agent, so they don't count toward your LiveAgent plan.
- Summaries
- Call transcripts
- TranslationsSoon
Frequently asked questions
Plans and billing
Is there a free trial?
Yes. Every plan starts with a 30-day free trial, and no credit card is required. When the trial ends, upgrade to a paid plan to keep your account and everything you set up.
Can I change or cancel my plan at any time?
Yes. You can upgrade or downgrade at any time, except in the 24 hours before your billing day. If you cancel, your account stays active until the end of the period you paid for.
Is there a contract or a setup fee?
No. There are no contracts and no setup fees. Pay monthly, or pay annually and save up to 21%. You can cancel anytime.
Can you help me migrate from another help desk?
Yes, for free, if we have a built-in migration plugin for your current help desk. Large accounts can take several hours or even days to import.
Which payment methods do you accept?
All major credit cards (Visa, Mastercard, Maestro, American Express, Diners), PayPal and wire transfer. Prices are in US dollars.
Do you offer a startup discount?
Early-stage startups can apply for a special startup deal.
How much do I save with annual billing?
21% on Starter, 17% on Team, 17% on Business and 20% on Enterprise.
How is Enterprise priced?
A flat monthly fee that includes 80 agents, about $50 per agent (about $40 on annual billing). Extra agents are $49 / month, or $39 / month on annual billing.
What is the difference between Business and Enterprise?
Business is billed per agent, for any team size, with higher limits than Team. Enterprise is a flat fee with 80 agents included, no limits, and a dedicated account manager.
AI features
Do I need an AI provider account?
Yes. AI features run on your own AI provider account, and you pay the provider only for what you use.
Does LiveAgent charge for AI?
No. No AI fees, no token markup, no per-resolution fees. For AI, plans differ only in the number of AI agents.
Do I need FlowHunt?
No. FlowHunt is one of the available AI providers, developed by our company. If you choose it, we can help you with the setup and configuration using ready-made AI agent templates.
Which AI providers can I connect?
OpenAI, Anthropic, Google Gemini, or FlowHunt, our own AI platform.
Can I use different AI providers for different AI agents?
Yes. You can connect more than one AI provider and choose which one each AI agent uses.
What if I need more AI agents than my plan includes?
You can move to a higher plan. Enterprise includes unlimited AI agents.
What is the MCP server on Business and Enterprise?
On every plan, your AI agents use LiveAgent's built-in tools. On Business and Enterprise, you can also connect external AI tools, such as Claude, to LiveAgent through its MCP server.
Are there any usage limits?
Each plan except Enterprise has a limit on the number of AI agents. Where a plan says "unlimited", there is no plan limit, but to keep LiveAgent fast and reliable for everyone, we apply technical and rate limits to AI agents, the API and the MCP server to prevent misuse.
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