Mastering customer engagement metrics: From tracking to action
Discover 12 essential customer engagement metrics for 2025, including conversion rate, NPS, and customer lifetime value....
35 min read
Blog
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
LiveAgent Tops the Charts Again as the Leader in Customer Service
LiveAgent recognized by GetApp as a year-end category leader in customer service, live chat, help desk, ticketing, and...
8 min read
LiveAgent Recognized as Top-Rated Affordable Help Desk Software by GetApp
LiveAgent is recognized as a top-rated affordable help desk software by GetApp, praised for its strong features, user...
5 min read
LiveAgent Recognized as a Leader in 6 of Gartner's Digital Markets Categories
LiveAgent is recognized as a leader by Gartner in six Digital Markets categories, including remote work, customer...
6 min read
Live Chat Security: 10 Best Practices for Secure Live Chat
Discover 10 best practices for live chat security in 2025. Learn to combat threats like phishing & breaches while...
17 min read
Knowledge-Centered Service (KCS): Complete Guide 2025
Discover the comprehensive 2025 guide to Knowledge-Centered Service (KCS), highlighting its importance, benefits,...
13 min read
Knowledge Management: A Game-Changer for Your Business
Discover how knowledge management boosts innovation, efficiency, and customer satisfaction with proven strategies to...
18 min read
Knowledge Base Benefits: 12 Key Internal and External Advantages
Discover the transformative power of knowledge bases in business! Uncover 12 key benefits that enhance customer...
7 min read
Knowledge Base 101: A Complete Guide to Harness Your Company Knowledge
Boost productivity & customer support with this ultimate guide to knowledge bases! Discover types, benefits, AI insights...
25 min read
Introducing LiveAgent's New AI-Powered Feature in the Works
Discover LiveAgent's upcoming AI-powered feature that crafts tailored email ticket replies from your knowledge base,...
4 min read
Introducing a new feature: Video chat/video call
Enhance customer support with LiveAgent's new browser-based video chat—no third-party apps needed! Personalize...
1 min read
How to Use WhatsApp for Customer Service
Learn to use WhatsApp for customer service to boost engagement, track journeys, and enhance satisfaction. Integrate with...
9 min read
How to Use Localization to Boost Global Customer Experience
Boost your global customer experience with localization! Discover strategies to tailor your email, social media, SEO,...
7 min read
How to Provide the Best Real-Time Customer Support in 2025
Discover the essentials of real-time customer support, including trends like live chat and customer communities, and...
14 min read
How to Provide the Best Customer Service in Logistics
Discover how to provide exceptional customer service in logistics. Learn key strategies for clear communication,...
13 min read
How to Make Your Customers Happy: 20 Tips & Examples
Boost customer happiness with these 10 tips: master your product, respond quickly to queries, empower customers to solve...
20 min read
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