"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
Say goodbye to slow, subpar software
Switch to LiveAgent & migrate your data from SpiceWorks today.
No setup fee
Customer service 24/7
No credit card required
Cancel any time
Migrating from SpiceWorks?
Migrate from SpiceWorks to LiveAgent and transfer your help desk tickets to a new customer support solution. LiveAgent offers everything you need to start providing the best customer support and reach more people through important communication channels. Stay tuned for more information about our migration plugin, as our developers are currently working on it. Keep reading and find out what are the benefits of switching to LiveAgent or start your free 30-day trial today.
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SpiceWorks vs LiveAgent Comparison
| Feature | LiveAgent | SpiceWorks |
|---|---|---|
| Ticketing | ✅ Yes | ✅ Yes |
| Live Chat | ✅ Yes | ❌ No |
| Call Center | ✅ Yes | ❌ No |
| Self-Service | ✅ Yes | ✅ Yes |
| ✅ Yes | ❌ No | |
| ✅ Yes | ❌ No | |
| ✅ Yes | ❌ No | |
| Viber | ✅ Yes | ❌ No |
| ✅ Yes | ❌ No | |
| Knowledge Base | ✅ Yes | ✅ Yes |
| Customer Forum | ✅ Yes | ❌ No |
| Automation and Rules | ✅ Yes | ✅ Yes |
| API | ✅ Yes | ✅ Yes |
| Interactive Voice Response (IVR) | ✅ Yes | ❌ No |
| Video Calls | ✅ Yes | ❌ No |
| Unlimited History | ✅ Yes | ✅ Yes |
| Unlimited Websites | ✅ Yes | ✅ Yes |
| Unlimited Chat Buttons | ✅ Yes | ❌ No |
| Unlimited Tickets/Mails | ✅ Yes | ✅ Yes |
| Unlimited Call Recording | ✅ Yes | ❌ No |
| Unlimited 24/7 Support | ✅ Yes | ❌ No |
Switch to LiveAgent today
Migrate to a ticketing system capable of handling all important customer channels. Provide amazing customer support and get back up from our help desk experts along the way. LiveAgent offers a variety of tools, features and integrations for a fair price that won't ruin your budget.
What kind of data can you migrate from SpiceWorks?
- People
Migrate agent profiles and complete contacts into your new single account
- Tags
Migrate all of your tags from Front into our ticketing system software
- Tickets
Move your Gmail, live chat, call center or any other tickets into your new team inbox
- Feedback
Customer feedback and ratings
Create an enjoyable experience for everyone
Our ticketing system handles every important customer communication channel. Email, live chat, call center, customer portal, Viber, WhatsApp, or social media – Facebook, Instagram, and Twitter. You can choose what you want to use to communicate with your customers and handle things your way.
Solve helpdesk tickets from multiple channels
A helpdesk software that supports you
Every tool in LiveAgent is supported by over 125 features that you can use to create smooth workflows and ease your load. Filtering, tagging, intelligent sorting – it's all there. You can also connect apps you use thanks to over 140 integrations. Have a look at the full list of features and integrations.
Did you know?
Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.
30%
Generate more revenue
Create memorable customer experiences that boost revenue.
97%
Improve satisfaction
Delight your customers with lightning-fast responses.
16x
Boost customer value
Make more sales by keeping your customers loyal to your brand.
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LiveAgent Product Tour
LiveAgent Product Tour
Migrate to your new helpdesk today
Start your free 30-day LiveAgent trial today and get familiar with our customer support solution. If you need any assistance, feel free to contact us and we'll do our best to give you more information.
Testimonials
What our existing customers say about us
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "
"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent sped up our communication with our customers and gave us an option to chat with them as well. "
"LiveAgent sped up our communication with our customers and gave us an option to chat with them as well. "
"LiveAgent sped up our communication with our customers and gave us an option to chat with them as well. "
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "
"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "
Frequently asked questions
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Experience LiveAgent's powerful customer support platform with comprehensive features, 200+ integrations, and 24/7 support.
