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Frequently asked questions

How do I migrate from LiveCall to LiveAgent?

LiveAgent's onboarding team handles the LiveCall to LiveAgent move for free. The flow: (1) start a 30-day LiveAgent trial; (2) request the migration and share LiveCall admin access plus carrier/SIP details; (3) the team imports contacts, call history, recordings, and agent accounts and configures the LiveAgent call center; (4) you replace the LiveCall callback widget with LiveAgent's and port phone numbers. LiveCall keeps running until cutover.

What data is migrated from LiveCall to LiveAgent?

The standard LiveCall to LiveAgent migration imports contact and lead records, callback request history, call logs with dispositions, call recordings (where exposed via export), agent accounts, and tags. LiveCall callback widget triggers and routing rules are rebuilt as LiveAgent chat invitations and call-routing rules. Custom fields used in LiveCall callback forms map to LiveAgent custom fields. The migration team confirms scope before starting.

How long does the LiveCall to LiveAgent migration take?

Most LiveCall migrations complete in 5–10 business days. Data import — contacts, callback logs, recordings — typically finishes in 2–4 days. The longer tail is phone-number porting (5–10 business days, carrier-dependent). LiveCall keeps capturing callbacks and handling traffic until porting is finalized.

Is the migration from LiveCall to LiveAgent free?

Yes. The standard LiveCall to LiveAgent migration is free for customers on a paid LiveAgent plan, covering contact data, callback history, call logs, recordings, and agent setup. Carrier porting fees and complex callback widget customizations may be quoted separately — the standard import is included.

Will there be downtime during the LiveCall migration?

No. The LiveCall callback widget keeps capturing requests and existing numbers keep handling calls throughout the data import and LiveAgent configuration. The only short window comes during number porting, which carriers schedule for off-hours. Existing recordings remain accessible during and after the move.

Can I run LiveCall and LiveAgent in parallel during migration?

Yes — that's the standard approach for callback-driven setups. Teams typically run LiveCall and LiveAgent side by side for 2–4 weeks: agents practice on LiveAgent, callback rules are tuned on a staging URL, and once everyone is comfortable, the widget swap and number porting go live. After porting, LiveCall is cancelled.