Help Desk Software for Enterprise - LiveAgent
Boost enterprise efficiency with LiveAgent, the #1 rated help desk software. Streamline support, scale easily & start a 30-day free trial now!
5 min read
The right fit for edu and NGO business
Fully scalable, adaptable & customizable to your needs.
No setup fee
Customer service 24/7
No credit card required
Cancel any time
30%
Generate more revenue
Create memorable customer experiences that boost revenue.
16x
Boost customer value
Make more sales by keeping your customers loyal to your brand.
97%
Improve satisfaction
Delight your customers with lightning-fast responses.
Automation
Save time by deploying automation
Education and NGOs are usually keen on building strong personal relationships, because that's where they operate. However, it's a good idea for them to cover their personal activities with LiveAgent to save their operational time resources. Combining all their communication including social media channels, live chat and contact forms is vital for improvement of their business. Plus we admire their effort to make this world better place!
Universal Inbox
Streamline the communication with your stakeholders
Never lose the track of your previous conversation with current and potential stakeholders. Thanks to universal inbox and powerful search, you can find exactly the right ticket, which you need. Start the conversation in chat, continue in ticket and even have a call at the end – everything in the same place!
Typing view
Respond to requests quicker
Get the answers to your questions immediately and break down the language barrier now. You can even get a real-time typing view, which will help you to prepare the right answers at the right time. Are you often moving between places? No issue, LiveAgent offer you mobile apps to stay in touch wherever you are. Your students will be shocked by your speed! You know: E=mc²!
Live chat
Modernize your customer support
Establish your institution as a modern thinking, approachable, and communications savvy organization and build a rewarding, customer-centric online presence. Connect with potential students and their parents or attract new donors by utilizing live chat.
Awards
Happy customers are the best customers
We offer concierge migration services from most of the popular help desk solutions.
Benefits
How will your EDU & NGO benefit from implementing LiveAgent?
Keep your customer service organized, save time and money, and ensure high customer satisfaction with LiveAgent.
- Boost satisfaction
Give your customers the freedom to contact you on any channel they like– whether it's live chat, email, the phone, or social media.
- Improve efficiency
Automate mundane and repetitive tasks so you can focus on nurturing customer relationships.
- Lead by example
Become an industry leader in customer service by improving customer satisfaction, response times, and productivity.
Security
Highest security standards
LiveAgent offers state of the art security standards with the latest compliance. Your private communication is safe and encrypted, located within EU, US or Asian datacenters based on your preferences. LiveAgent is also fully GDPR compliant and follows the latest best case practices in the SaaS industry.
Effective resource management
Financial and human resources are one of the most important parts of any non-profit organization. Never waste the time of your volunteers or participants by handling several email inboxes or other channels and invest it rather into bringing the impact of your projects to a bigger scale. Relying on LiveAgent can bring significant boost to the performance and success of your vision.
24/7 Support
Customer support provided 24/7/365
Business partners and customers want to have the access to information about the projects, financial contribution or the impacts of your activities immediately, no matter the time, day or location. Creating easy, yet incredibly valuable customer portal with FAQs, community forums or several different categories and articles can help them get the right information all the time. This also saves time of your agents as the customers have the ability to look for the answers on their own.
Pricing
The most affordable help desk solution
LiveAgent's free plan offers free knowledge base amongst other features. With paid plan, you can get even more still for a reasonable price.
Starter
Per agent · up to 5 agents
Email, chat and AI for a small team getting started.
$19
/agent/mo
$19
Billed monthly · cancel anytime
$15 billed annually · save 21%
How much you get
AI agents
1
Departments
10
Email accounts
3
Live chat buttons
2
Included
Email ticketing and contact forms
Live chat and chatbot
Knowledge base
All AI features
No social channels, call center or reporting
Team
Per agent · up to 15 agents
Every channel, call center and AI for a growing team.
$35
/agent/mo
$35
Billed monthly · cancel anytime
$29 billed annually · save 17%
How much you get
AI agents
5
Departments
20
Email accounts
10
Live chat buttons
5
Included
Everything in Starter
Facebook, Instagram, X, Viber, WhatsApp, Telegram
Call center
Reporting, CSAT surveys and time reporting
SSO, SLA rules and custom roles
MOST POPULAR
Business
Per agent · any team size
More AI agents, departments and email accounts, plus MCP.
$59
/agent/mo
$59
Billed monthly · cancel anytime
$49 billed annually · save 17%
How much you get
AI agents
50
Departments
150
Email accounts
150
Live chat buttons
50
Included
Everything in Team
MCP server: connect your own AI tools to LiveAgent
LiveAgent branding removal
Audit log and department roles
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