Call Transcription: New in LiveAgent's September 2026 Update
LiveAgent's new call transcription turns recorded calls into text automatically, plus two new AI providers and an automatic first reply on WhatsApp.
6 min read
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Adam Khaled
Adam is the content manager at LiveAgent. He is genuinely excited about what AI agents can take off a support team’s plate, and equally suspicious of any automation that makes the customer work harder to be understood.
How to Reduce Average Handle Time: 7 Proven Ways
Learn how to reduce average handle time with seven simple changes that take work off your agents instead of rushing customers, plus how to check it worked.
10 min read
