Help Desk Software for Enterprise - LiveAgent
Boost enterprise efficiency with LiveAgent, the #1 rated help desk software. Streamline support, scale easily & start a 30-day free trial now!
5 min read
The right fit for agency business
Fully scalable, adaptable & customizable to your needs.
No setup fee
Customer service 24/7
No credit card required
Cancel any time
30%
Generate more revenue
Create memorable customer experiences that boost revenue.
16x
Boost customer value
Make more sales by keeping your customers loyal to your brand.
97%
Improve satisfaction
Delight your customers with lightning-fast responses.
Scale-up
Scale-up without problems
Marketing, HR or web development agencies are usually the ones that are spread around the internet the most. Therefore it's very easy to calculate ROI from streamlined customer service software solution. LiveAgent is heavily used by agencies for their own business development, making it very easy and quick to answer proposal request. They are also using it for their clients and from our experience, they are happy with how quick can LiveAgent be implemented.
Live Chat
Utilize live chat
Live chat was often considered to be only for big companies with a lot of requests. Not anymore. We are living in the era where everyone is demanding answers straight away and that's where implementing live chat software can make your company successful.
Merge your points of contact
Raise your hand if you like Gmail. Huh, all hands up? Well, make some space for universal inbox by LiveAgent and discover the power of centralized hub for your communication. Everything is sorted neatly by priority with its own ID and additional customer details. So, who likes universal inbox?
Awards
Happy customers are the best customers
We offer concierge migration services from most of the popular help desk solutions.
Benefits
How will your agency benefit from implementing LiveAgent?
Keep your customer service organized, save time and money, and ensure high customer satisfaction with LiveAgent.
- Organize customer queries
Keep your universal inbox organized by automatically routing customer queries to appropriate departments and agents.
- Save time and money
Save time and money by minimizing the number of tools you use to provide excellent customer service.
- Keep satisfaction high
Ensure your customers are happy with your service by analyzing agent performance ratings on a regular basis.
Multi-Client Management
Keep an eye on multiple clients
LiveAgent is often used by agency businesses that manage their clients with built-in departments and they love to use the solution for the clients as well. Implementing multi-channel solution helps clients reducing spread around the internet, making it easy to stay on the top of all the requests & past conversations with their customers and prospects.
Automation
Save time doing repetitive tasks
No more manual work and separated communication channels that makes it hard to stay on the top of the requests and daily administrative tasks. Whether you want to use LiveAgent for own communication with clients or to implement it for them, you will get rid of usual problem of operational overload caused by routine operational tasks. Solve these issues by using complex help desk solution with live chat, customer portal, forums or with advanced ticketing sequences.
Availability
Increase your availability
Imagine offering higher availability with less time spent. It's all possible now with the implementation of LiveAgent into your clients processes. Optimize the workflow by harnessing the power of universal inbox, combining several communication channels and deploying advanced automations. The true multi-channel help desk software will give you in average 15 more hours per week, which you can utilize to focus on new clients and their needs.
Pricing
The most affordable help desk solution
LiveAgent's free plan offers free knowledge base amongst other features. With paid plan, you can get even more still for a reasonable price.
Starter
Per agent · up to 5 agents
Email, chat and AI for a small team getting started.
$19
/agent/mo
$19
Billed monthly · cancel anytime
$15 billed annually · save 21%
How much you get
AI agents
1
Departments
10
Email accounts
3
Live chat buttons
2
Included
Email ticketing and contact forms
Live chat and chatbot
Knowledge base
All AI features
No social channels, call center or reporting
Team
Per agent · up to 15 agents
Every channel, call center and AI for a growing team.
$35
/agent/mo
$35
Billed monthly · cancel anytime
$29 billed annually · save 17%
How much you get
AI agents
5
Departments
20
Email accounts
10
Live chat buttons
5
Included
Everything in Starter
Facebook, Instagram, X, Viber, WhatsApp, Telegram
Call center
Reporting, CSAT surveys and time reporting
SSO, SLA rules and custom roles
MOST POPULAR
Business
Per agent · any team size
More AI agents, departments and email accounts, plus MCP.
$59
/agent/mo
$59
Billed monthly · cancel anytime
$49 billed annually · save 17%
How much you get
AI agents
50
Departments
150
Email accounts
150
Live chat buttons
50
Included
Everything in Team
MCP server: connect your own AI tools to LiveAgent
LiveAgent branding removal
Audit log and department roles
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