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An Audit log is a chronological set of records that provides documentary evidence of activities that have been undertaken by support agents.
Audit log automatically tracks actions like:
- User – Changed State
- User – Logged In
- User – Logged Out
- General Action
- User – Viewing ticket
- User – Left ticket
- Ticket – Status
- Ticket – Message
- Ticket – Internal Message
- Ticket – File
- Ticket – Transfer
- Ticket – System message
- Ticket – Tags changed
- Ticket – Voice message
- Ticket – Note
- Ticket – Ranking
- Ticket – Split
- Ticket – Other
- Ticket – Call
- Ticket – Chat
- Ticket – Facebook
- Ticket – Forward
- Ticket – Knowledgebase
- Ticket – Offline
- Ticket – Tweet
- Ticket – Split
- Ticket – Tencent
- Ticket – Weibo
Audit log custom Filter
Use custom filter to show only certain actions or select agent, department, time frame to retrieve specific data.
Something fishy going on?
Check your audit log for a chronological list of events/actions taken by your agents. Try it today. No credit card required.
Knowledgebase resources
LiveAgent monthly product update: July edition
Discover July's LiveAgent updates: advanced spoofing protection, new Help Center, improved chat design & bulk attachment downloads!
LiveAgent monthly updates: March edition
Discover LiveAgent's March updates: AI Chatbot launch, ticket filter improvements, bug fixes & more! Enhance your customer support today!"
