Audit log

Audit logs track support agents' activities to enhance performance and customer service. LiveAgent offers customizable filters and reports, along with features like a password validator and call center audit checklist. Try it free, no credit card required.

An Audit log is a chronological set of records that provides documentary evidence of activities that have been undertaken by support agents.

Audit log automatically tracks actions like:

User – Changed State
User – Logged In
User – Logged Out
General Action
User – Viewing ticket
User – Left ticket
Ticket – Status
Ticket – Message
Ticket – Internal Message
Ticket – File
Ticket – Transfer
Ticket – System message
Ticket – Tags changed
Ticket – Voice message
Ticket – Note

Ticket – Ranking
Ticket – Split
Ticket – Other
Ticket – Call
Ticket – Chat
Ticket – Facebook
Ticket – Forward
Ticket – Knowledgebase
Ticket – Offline
Ticket – Tweet
Ticket – Split
Ticket – Tencent
Ticket – Weibo

Audit log custom Filter

Use custom filter to show only certain actions or select agent, department, time frame to retrieve specific data.

Something fishy going on?

Check your audit log for a chronological list of events/actions taken by your agents. Try it today. No credit card required.

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Knowledgebase resources

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