Formidable Forms integration

What is Formidable Forms?

Formidable Forms is a WordPress plugin and a drag and drop form builder. It’s used for displaying data, creating basic and advanced forms and managing entries. This powerful tool makes it easy for beginners to create custom forms without any coding knowledge, using a simple drag-and-drop interface.

How can you use it?

You can use Formidable Forms to get notified about new customers and changes in entries. It can be also beneficial for creating conversations or adding customers to groups. By integrating Formidable Forms with LiveAgent via Zapier, you can:

• Receive instant notifications when new form submissions arrive
• Track changes in form entries directly from your LiveAgent dashboard
• Automate workflows without switching between different software
• Manage customer data more efficiently
• Create conversations based on form submissions
• Add customers to groups automatically for better organization

Benefits

Formidable Forms integration with LiveAgent offers several key advantages:

• Keep track of changes in entries from your dashboard - Monitor all form submissions and updates in one centralized location without leaving LiveAgent
• Make actions without switching software - Perform necessary actions and follow-ups directly within LiveAgent, improving team efficiency and reducing context switching

Why is this valuable?

Integrating Formidable Forms with LiveAgent through Zapier provides significant value for your business:

• Streamlined workflow - Eliminate the need to switch between multiple applications
• Better customer insights - Capture and organize customer information from form submissions
• Improved response time - Get instant notifications about new submissions and respond faster
• Automated processes - Set up automatic actions based on form submissions
• Enhanced collaboration - Keep your entire team informed about customer interactions

How does it work?

The integration works through Zapier, a popular automation platform that connects different applications. When a customer submits a form through Formidable Forms:

1. The form submission is captured by Formidable Forms
2. Zapier detects the new submission
3. The information is automatically sent to LiveAgent
4. Your team receives a notification in LiveAgent
5. You can create tickets, add customers to groups, or trigger other automated actions

How to integrate

Setting up the Formidable Forms integration with LiveAgent is straightforward:

1. Connect your accounts - Link your Formidable Forms and LiveAgent accounts through Zapier
2. Create a Zap - Set up an automation that triggers when new forms are submitted
3. Configure actions - Choose what happens in LiveAgent when a form is submitted (create ticket, add customer, etc.)
4. Test the integration - Submit a test form to verify everything works correctly
5. Activate - Turn on the automation and start receiving form submissions in LiveAgent

What can you do with it?

With Formidable Forms integrated into LiveAgent, you can:

• Capture leads from your website forms directly into LiveAgent
• Create support tickets automatically from form submissions
• Organize customers by adding them to specific groups based on form data
• Track form changes and monitor entry updates in real-time
• Automate follow-ups based on form submission content
• Improve customer service by having all information in one place