Feature-rich softphone software
Discover LiveAgent's top-rated softphone software for B2B & B2C businesses, offering SIP-based VoIP support for seamless, reliable communication from anywhere. ...
24 min read
What are softphones?
Phone support is still amongst the most important ways to provide customers with quick and efficient support. Every help desk should have one, although it’s not always convenient or affordable to buy hardware phones. Softphones solve this issue so your help desk can have a level playing field.
LiveAgent’s hosted call center software offers the ability to connect and use softphones (software telephones). It allows users to make voice over Internet Protocol (VoIP) calls from computing devices. Softphones are communicating with the call exchange provider via the SIP protocol (SIP trunking).
Calls are still being handled, recorded, and tracked by LiveAgent itself. Softphone is an optional 3rd party app that works in unison with your LiveAgent call center. If you’re already using some kind of softphone client, that is a great benefit.
Compatible softphone clients
Desktop softphone clients
Softphone clients that enable users to make VoIP calls:
- MicroSIP
- X-Lite
- Ekiga
- Jitsi
- Linphone
- Icanblink
- And more…
Mobile softphone applications
iOS and Android devices with SIP functionality:
- LinPhone
- 3CX
- Zoiper
- And more…
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Why choose softphones for your help desk?
Integrating softphones with LiveAgent provides numerous advantages:
- Cost-effective - Eliminate the need for expensive hardware phones
- Flexibility - Make calls from any computing device
- Easy integration - Works seamlessly with LiveAgent’s call center
- Multiple options - Choose from various compatible softphone clients
- Professional support - Maintain call quality and reliability
- Scalability - Easily add more agents without purchasing additional hardware
- Mobility - Support customers from anywhere with internet access
What Can You Do with Softphones?
By using softphones with LiveAgent, you can:
- Make VoIP calls from your computer or mobile device
- Receive incoming customer calls through your softphone
- Record all calls for quality assurance and training
- Track call duration and history
- Route calls to the appropriate department or agent
- Integrate phone support with your ticketing system
- Provide seamless omnichannel customer support
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Knowledge Base Resources
Learn more details about setting up and using softphones with LiveAgent: Using Call Center feature with soft phone clients and apps
Ready to enhance your customer support?
Connect your favorite softphone to the LiveAgent call center and start providing awesome phone support for every customer. Get started with our free 30-day trial today!
