12.Nov-11.Dec 2025

BLACK FRIDAY

75% OFF

For new accounts the first 6 months

Use code

for monthly subscription or

for yearly subscription

12.Nov-11.Dec 2025

BLACK FRIDAY

75% OFF

For new accounts the first 6 months

Use code

for monthly subscription or

for yearly subscription

12.Nov-11.Dec 2025

BLACK FRIDAY

75% OFF

For new accounts the first 6 months

Use code

for monthly subscription or

for yearly subscription

Valuable in every single industry

Discover how LiveAgent improves your E-commerce business.

✓ No setup fee
✓ Customer service 24/7

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Used by

4×

Boost advocacy

Create a positive CX that will make your customers talk.

24%

Cut down response times

Improve first response rates with automated ticket routing.

37%

Decrease ticket volume

Reduce the influx of support tickets with a knowledge base.

Home | Industry | E-commerce Services

Helpdesk software for E-commerce industry

Get closer to your potential shoppers with LiveAgent – the most reviewed and #1 rated help desk software for SMB.

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Boost satisfaction

Improve your response times by up to 26% by streamlining all customer messages from email and social media into a single inbox with our helpdesk ticketing software.

Assist in real-time

Guide your customers through the checkout process and answer any questions they may have in real-time with our native live chat widget.

Grow customer loyalty

Improve your customer loyalty by making each support experience memorable and personalized with the built-in CRM in our service desk software.

Improve the happiness & satisfaction

Implementing LiveAgent for e-commerce on your website is question for a couple of seconds. However the impact on your e-commerce, lasts for the whole time. Bringing LiveAgent helpdesk software to your e-shop can raise the happiness of your customers by more than 60 %.

Learn more about customer satisfaction basics

Guide your customers

Offering helping hand to your customers at the right time can have a significant impact on your business. Every time they may have a question, your live chat or call center are exactly there for you. Power your customer service with LiveAgent for e-commerce.

Learn more about live chat

Build the loyal customer base

The loyalty of the customers should be one of the key metrics for your business. They prefer your products & services and will stay with you until they are satisfied. The more loyal customers you have, the better results you will see at the end of each passing month.

Learn more about customer loyalty

Reduce the shopping cart abandonment

Monitor your customers, prepare in advance and reach out before they can bounce with proactive chat invitations. With live chat, you can provide customer support 24/7 even when you’re offline with contact forms.

Save more with LiveAgent

Analyze and compare LiveAgent with different customer support solutions and choose one with the most relevant features for your industry and the best price.

Over 21,000 businesses can't be wrong

See our success stories and testimonials and find out how can LiveAgent IT help desk software boost your customer support and increase the happiness of your business partners.

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Integrations

Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides.

The right help desk for every business

LiveAgent is a help desk software that adapts to the needs of different business models. Explore how LiveAgent fits your niche. Agency Edu and NGOs rely on LiveAgent.