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Frequently asked questions

Why is LiveAgent good for e-commerce businesses?

LiveAgent supports e-commerce stores with omnichannel customer support across the channels shoppers actually use (live chat on product and checkout pages, email, Facebook, Instagram, WhatsApp, Viber, and voice), proactive chat invitations to reduce cart abandonment, a built-in call center for high-value or wholesale buyers, and a knowledge base for shipping, returns, and sizing questions. E-commerce teams use LiveAgent to handle high seasonal volume, recover abandoned carts in real time, and keep one view of every customer across web, social, and email.

What features does LiveAgent offer for e-commerce?

Core LiveAgent features that e-commerce teams rely on: omnichannel inbox (email, chat, social, voice), live chat with proactive invitations and visitor tracking on product/cart pages, built-in call center with IVR and call recording, knowledge base and customer portal for return/shipping FAQs, automation rules and SLAs to prioritise order issues, and a unified customer profile that shows past orders and conversation history. The full feature set includes 175+ tools available across all plans.

Can LiveAgent handle compliance requirements for e-commerce stores?

LiveAgent is GDPR-compliant with role-based permissions, audit logs, and encrypted data storage. For PCI considerations, agents do not need to handle full card numbers inside tickets — payment information is processed by your payment provider and integrations, and LiveAgent stores conversation context, not card data. A self-hosted deployment is also available if your store has stricter data-residency or PCI scope requirements. Review specific compliance needs with our team during the trial.

How much does LiveAgent cost for an e-commerce business?

LiveAgent's plans start at $15 per agent per month (Small), $29 (Medium), $49 (Large), and $69 (Enterprise) — pricing scales with the features you need, not with conversation or contact volume. Most e-commerce teams choose the Medium or Large tier for full live chat features, automation, and integrations with their store platform. A 30-day free trial with no credit card is available so you can connect your store and test live shopper conversations.

What integrations does LiveAgent offer for e-commerce?

LiveAgent integrates with 200+ third-party tools relevant to e-commerce workflows: storefront platforms (Shopify, Magento, WooCommerce, BigCommerce, PrestaShop), payment processors and order-tracking lookups, social and messaging channels (Facebook, Instagram, WhatsApp, Viber), email marketing and CRM tools, and shipping providers. The full integration list and API access are documented in LiveAgent's developer portal, so custom hooks for order lookup, refunds, and loyalty data are also supported.

Can e-commerce companies migrate to LiveAgent from another help desk?

Yes. LiveAgent provides free migration from major help desks (Zendesk, Freshdesk, Intercom, Help Scout, Gorgias, and others) with assisted onboarding. The migration team handles the import of tickets, customers, knowledge base articles, and conversation history while your e-commerce team continues running customer support on the existing tool. Most migrations complete within a few business days, and live shopper support is not interrupted.