Help Desk Security features
LiveAgent's help desk security ensures customer protection through IP bans, 2-step verification, HTTPS encryption, multiple data centers, and GDPR compliance, o...
4 min read
Security
Data Protection
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What are multiple data centers?
Multiple data centers are geographically distributed server locations that store and manage customer data. LiveAgent operates multiple data centers around the world to ensure optimal server access, data security, and compliance with local regulations.
Since Quality Unit, the company behind LiveAgent, began its journey in 2004, stability and security have been core principles. With tens of thousands of satisfied customers worldwide, each with different internal requirements, LiveAgent cannot rely on just one or two data centers. Instead, the company has strategically placed multiple data centers globally to serve customers effectively.
Why are multiple data centers important?
Multiple data centers provide several critical benefits:
- Global accessibility - Customers can access their data from servers closest to their location, ensuring faster performance
- Data redundancy - Your data is backed up across multiple locations, protecting against data loss
- Compliance - LiveAgent can store data in regions that comply with local data protection laws and regulations
- Reliability - If one data center experiences issues, others continue operating seamlessly
- Security - Distributed infrastructure reduces the risk of data breaches and ensures continuous service availability
- Peace of mind - Your customer data is always secure and never at risk of being lost
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LiveAgent’s global data center locations
LiveAgent currently operates data centers in three strategic locations worldwide:
- Northern Virginia, USA - Serves customers in the Americas
- Frankfurt, Germany - Serves customers in Europe and Africa
- Singapore - Serves customers in Asia and the Pacific region
Security and stability at the core
LiveAgent ensures your customer’s data is always secure. The company has built stability and security into its infrastructure from the very beginning. With multiple data centers strategically positioned around the world, LiveAgent can:
- Provide optimal server access regardless of your location
- Take local laws and regulations into account when storing data
- Ensure continuous service availability and reliability
- Protect your data with redundant backups across multiple locations
- Maintain the highest standards of data security and privacy
