You may access and use the Service only for Your internal business needs and purposes as contemplated in these Terms & Conditions. You shall not (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or commercially exploit or make the Service available to any third party, other than as expressly permitted by these Terms & Conditions; (b) use the Service in any unlawful manner or in any manner that interferes with or disrupts the integrity or performance of the Service and its components.
Your AppSumo purchase of the Service (‘Package) purchased on the official site appsumo.com/liveagent/ grants You access to the features for a single purchase of $59 processed on the official sites of AppSumo. One (1) purchase provides you access to a single (1) coupon code (“Code), which You are required to redeem on the Service URL address: liveagent.com/appsumo-signup (no longer available). Upon the registration, You are required to fill in the necessary data in order to successfully complete the registration. These necessary data include (a) Your Code; (b) Your Full Name; (c) Your Email Address; and (d) Company/Organization name used to create the unique URL address of Your Account.
Each Code purchased on the AppSumo page shall be redeemed only once (1 time). Each additional redemption of the same Code is strictly against these Terms & Conditions. In case of multiple redemptions of the same Code You lose access to the Service and Your additional accounts shall be suspended.
You are required to redeem your Code(s) before the 1st December 2019. Any request (both written or oral) sent after this deadline to the Quality Unit will be rejected. Your right to redeem Code(s) end on the 30th of November 2019, 23:59. Quality Unit reserves the right to make no exceptions after this deadline.
Purchase of The Package grants You lifetime access to two (2) agent seats (“Users) of the Service’s All-Inclusive (All-in-one) plan for a value of $59. The two (2) agent seats include one seat designate to You (‘Owner” of the Account) and one (1) seat for “Agent” or “Admin”.
Each additional User added to Your Service account is subject to the legacy pricing model of the “All-Inclusive” / “All-in-one”: included agents 2, included features: Agent ranking, Audit log, Chat, Facebook integration, GeoIP, Google Analytics tracking, Helpdesk, Instagram integration, KnowledgeBase, Phone, ProActive invitations, Rules, Search and Replace, Slack integration, Sound configuration, Time reporting, WhatsApp integration. Features NOT included: all features released after 1.1.2024 since All-inclusive plan became legacy, LDAP, MultiKB, SSO, Tags, Branding free. Limitations of existing features: Departments 20, Incoming and outgoing email accounts 16, Event rules 160, Time rules 30, SLA rules 10.
The amount of the charge is multiplied by the number of additional Users added to your Service account.
You will be notified via email notification sent from the Company about the fact, that You added the additional Users to Your account. This notification email will contain an alert, that You have exceeded the number of Users included in Your AppSumo Package.
Additional agents added to Your account are billed on a monthly basis. Upon the first charge You shall be asked to enter Your valid billing data containing Your (a) Real Name and Surname; (b) valid email address; (c) valid name of your company; (d) valid Address (Street name, City, ZIP code and State) (e) additional details of your company based on Your local legislation. You are required to fill valid, true, accurate and verified data only.
Upon the first charge of the usage of additional Users, You shall be asked to select Your preferred payment method. Quality Unit provides two (2) methods of payments based on the (a) Credit Card details (b) PayPal account details.
You are required to submit your Credit Card details or PayPal account details only in Case of adding additional Users to Your account.
Refusing to submit Your Credit Card details or PayPal account details upon the charges for your real usage of additional Users results in Your loss of access to Service. The access to Your Service account will be permitted once You submit the necessary billing information and select Your preferred payment method. Quality Unit reserves the right to make no exceptions.
You are not allowed to “stack” multiple Codes and use them for a single (1) Service account. Each Service account accepts only one (1) Code. The package is not stackable.