Introducing a new feature: Video chat/video call

Hey everyone! Its been awhile since we introduced a major update and the time has finally come. After 3 months of development, we are proud to introduce a brand new feature (that no other help desk software offers) – Video chat.

Video chat works just like a regular Skype call, so if you need a more personal way of communication with your customers, video chat comes in handy. On the other hand, LiveAgent’s video chat is completely browser based and there is no need for any 3rd party application – just like your LiveAgent account.

Video of LiveAgent’s video chat

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September 27, 2025

The video chat will first be available only for our BETA list for a couple of weeks. After extensive testing, we will deploy it to all our customers with the All-inclusive plan.

Daniel Pison

Daniel is responsible for the marketing and communication strategy at LiveAgent. He is a member of the inner product circle and company topmanagement. During his previous professional career, he held various managerial positions in the field of marketing and client communication. Daniel is one of the experts on AI and its integration into the customer service environment.

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