LiveAgent review
Because our price to value, impact and service is second to none.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Looking for a better helpdesk software?
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.
3 reasons why companies switch to LiveAgent
Get to know how LiveAgent stands out against other alternatives according to our customers.
Increased productivity across all departments
Switching to LiveAgent has been a major step forward. We’ve been able to double the amount of client queries, while simultaneously decrease the worktime of our agents.
Customer satisfaction rate thanks to LiveAgent
By implementing real time service, we were able to increase customer satisfaction by 29%. LiveAgent has also helped us improve conversion rates and provided opportunities for upselling.
Improved average response time of agents
LiveAgent allows us to reach out faster to the customers and secure a smooth and successful event for our clients. That’s also why our average response time is now close to 30 minutes.
Core features of LiveAgent
Every business deserves better customer service. Deliver it with LiveAgent.
With LiveAgent, your emails, chats, calls, social media mentions and other channels will end up in one universal inbox.
Live chat support is a key ingredient to successful customer acquisition strategy of every company. It helps you to convert visitors into paying customers.
Build virtual call center as part of your multi-channel help desk solution. LiveAgent centralizes phone calls from your website or landline into single place.
Integrate your social media profiles into LiveAgent and reply to comments, private messages or tweets directly from your account.
Features you deserve
LiveAgent offers the right portion of help desk software features including a powerful ticketing system with automation, SLA, live chat, social networks and messaging, call center, IVR, contacts forms and a support center. More than 175+ help desk features available at the moment and more than 40 integrations included!
Join the movement
Enter the club of thousands of our satisfied customers using LiveAgent. Create a better customer experience thanks to the omnichannel solution, increase the conversion rates and improve the customer loyalty.
See how customers use LiveAgent in practice
LiveAgent is extremely flexible, adaptable, and scalable. See how other businesses utilize the vast amount of advantages that LiveAgent provides.
It has immediately become clear, that switching to LiveAgent was the right decision as the ticket distribution has dramatically increased performance of our support reps. Measuring customer satisfaction would be impossible without LiveAgent.
We quickly adapted an easy way of monitoring and answering customer queries towards multiple digital channels. By implementing real-time service, we were able to increase customer satisfaction by 29%.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
FAQ
What are the business benefits of using LiveAgent?
LiveAgent help desk software can improve your customer service efficiency right away. As a result, your business can increase customer satisfaction, customer retention, customer loyalty, and at the same time, reduce costs.
What automation features does LiveAgent offer?
LiveAgent offers more than 180 features to improve the quality of your customer support. For instance, the automation features include automated ticket distribution, automatic callback, IVR, call routing, SPAM filters, and email notifications. Moreover, the software automates your agents' workflow through SLA rules, time, and action.
How much does LiveAgent cost?
In terms of LiveAgent pricing, it is based on how many agents and features you get. To be specific, LiveAgent offers three subscriptions, which vary from $15 to $39 per agent for a month.
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