Why Quiet Quitting Is a Lie | Customer + Employee Experience Videos

stop saying quiet quitting it's verbal
click bait and the name doesn't align
with the reality of the situation
although the term has gone viral that
doesn't make it accurate the idea of
quiet quitting is that employees are not
giving 200 percent or working past five
or six or answering phones on the
weekends and they're unavailable for
work during time off employers have
historically demanded loyalty far
exceeding what they're willing to give
in return and employees have simply
accepted it well that time is over they
work extra hours and they do work on
vacation only to find that they're not
rewarded in any meaningful way employers
now act surprised that employees don't
want to work past six or answer the
phone on a sunday or provide a number
where they can be reached on vacation
can you imagine
employees want to be paid for the work
they perform and not be taken advantage
of employers want employees who give
maximum effort and they stick around
just a little bit longer in terms of
overall retention now there is certainly
a way forward here but it means dropping
the pretense and adopting a lens of
common sense in the end this could
actually be a game changer when it comes
to employee engagement and overall
productivity first employees must
understand that as a rule if your
business model is predicated on your
team consistently going above and beyond
at breakneck speeds while doing the job
of three people your model is broken and
you might just be a terrible leader of
course there are always going to be
times where everyone has to pitch in a
little extra work over a weekend or past
five or six or maybe take a call in the
evening but this should be the exception
and never the norm and employees who
respect their leaders really respect
them believe in the organization and are
well rewarded for their efforts are
likely to accept it and understand that
these things do happen from time to time
as a leader you have to keep the health
and wellness of your team front and
center and if you expect them to go
above and beyond without any extra pay
every single day that's only going to
drive your very best people away now
conversely if you build a culture around
executing on goals delivering high
quality work and doing so on time and on
budget you create a sustainable work
environment this is performance
management at its core and it's
reasonable for an employer to ask an
employee to do the work assigned to work
hard while they're on the clock or in
the office and provide quality work
products at the end of the day
your goal is to create an enabled and
empowered workforce that's willing to do
just a little bit extra when it really
matters and trust you as a leader to
compensate them for extra projects and
time when appropriate and reasonable
this is a two-way street as i mentioned
before and happens by building a culture
of trust if your team knows what's
expected of them and you're crystal
clear about performance that creates an
environment where employees can thrive
and they'll pass that care along to
their customers talk to you soon