Unified Communications refers to a cloud-based phone system that combines multiple communication channels into one platform. This offers businesses a more cost-effective and efficient way to manage their communication processes. By streamlining all communication methods into one app, companies can reduce costs, improve productivity, and enhance customer service. When choosing a Unified Communications provider, it's important to consider features, ease of use, migration support, uptime guarantee, and pricing.
This video discusses unified communications and how it can benefit businesses by unifying all communication channels into a single platform. It also emphasizes the importance of choosing the right UC provider based on features, ease of use, migration support, uptime guarantee, and pricing. The video concludes by highlighting the advantages of UC over legacy communication tools and encouraging viewers to check out the top-rated providers.
hey guys nate here and today we're going
to talk about unified communications and
a few important features that will
benefit your company
let's get right to it
if you've spent a decent amount of time
going through different service
providers then you've probably heard the
term unified communications thrown
around a lot
that being said the term can be quite
vague especially for those who are
shopping for a cloud-based business
communication solution in essence the
term unified communications or uc
describes a cloud-based phone system
that unifies multiple communication
channels into one platform hence the
name unified communications
most businesses use a combination of
communications channels and apps
audio calls video conferencing emails
chat text and even facts to communicate
both internally and externally
using a different platform for each
method can get complex not to mention
pricey which is why the demand for
unified communications is constantly on
the rise bringing everything together in
a single communication system is not
only cheaper but also more efficient
not to mention convenient
the last thing you want is to have your
employees jumping around from one tab to
another throughout the course of their
day when a unified platform could
consolidate all these communications
into one app beyond the benefits to your
workforce unified communications can
also improve the experience for your
customers having everything on a single
platform means agents will be able to
respond to queries faster as jeff bezos
we see our customers as invited guests
to a party and we are the hosts
it's our job every day to make every
important aspect of the customer
experience a little bit better
billionaire quotes aside statistics show
that 89 of customers are more likely to
make another purchase after a positive
customer service experience
when trying to find the ideal uc
provider for your company keep in mind
that not all uc solutions are created
equal be sure to look at a few things
number one the features they offer
do they offer the specific communication
channels that your company needs number
two ease of use because you defeat the
point of having a unified solution if
it's too convoluted to easily adopt and
your employees just won't use it number
three seamless migration and whether or
not they have a capable support team to
assist along the way
number four uptime guarantee cloud you
see means that the service provider
hosts your services within their own
data centers and they are responsible
for keeping your system online and
secure your provider should offer a
minimum guaranteed up time of 99.99
though some providers like dialpad will
offer a 100 uptime guarantee and finally
number five pricing you shouldn't skimp
out when choosing a provider but it's
still important to consider how the
subscription will fit into your overall
generally uc is a good fit for just
about any business
we are quick to recommend unified
communication solutions over legacy
communication tools like landline phones
and on-premise pbx systems
simply because of everything these
platforms will bring to the table
jumping into a new solution without the
right education could end up a recipe
the last thing you want to do is to set
out to improve business communications
but end up with a messy complicated
system that no one wants to even bother
to learn to use
if you want to learn more about the
top-rated uc providers then check out
our article in the description below in
summary unified communications phone
systems are cheaper more convenient and
can increase the likelihood of your
customers sticking around
what's not to love
that's all for now but don't forget to
subscribe and hit the notification bell
below if you enjoy this video so you can
stay up to date on our journey to
simplify the business communication
world and share this video on social
media too so your colleagues can see the
benefits of implementing a unified
communication solution at their own
till next time this is nate from getboy
If you've been researching different service providers, you've probably come across the term "unified communications" or UC. But what does it actually mean? In simple terms, unified communications refers to a cloud-based phone system that combines multiple communication channels into one platform.
Why is this important for businesses? Well, most companies use a combination of communication channels such as audio calls, video conferencing, emails, chat, and text messaging. Managing all these channels separately can be complex and expensive. That's where unified communications comes in.
By consolidating all these communication methods into one app, businesses can streamline their communication processes. This not only reduces costs but also improves efficiency and convenience for employees. They no longer have to switch between different platforms throughout the day.
Implementing a unified communications system doesn't just benefit your workforce. It can also have a positive impact on customer support.
Having everything on a single platform means that customer service agents can respond to queries faster. This improves the overall customer experience and increases the likelihood of repeat purchases. In fact, studies have shown that 89% of customers are more likely to make another purchase after a positive customer service experience.
When choosing a unified communications provider for your company, there are a few factors to consider. First, make sure they offer the specific communication channels that your company needs. Ease of use is also important, as the system should be easy for your employees to adopt and use. Seamless migration and reliable support are essential during the transition. Additionally, check the uptime guarantee provided by the service provider to ensure your system stays online and secure. Finally, consider the pricing and how it fits into your overall budget.
Unified communications is a game-changer for businesses of all sizes. It offers a more cost-effective and efficient way to manage communication channels. By implementing a unified communications system, companies can enhance both internal and external communication processes. Furthermore, it improves the customer support experience, ultimately leading to increased customer loyalty and repeat purchases.
Don't miss out on the benefits of unified communications. Take the time to research and find a reputable provider that meets your company's specific needs. It's a decision that will positively impact your entire organization.
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