What is Unified Communications? | Efficient Communications for Business

hey guys nate here and today we're going
to talk about unified communications and
a few important features that will
benefit your company
let's get right to it
if you've spent a decent amount of time
going through different service
providers then you've probably heard the
term unified communications thrown
around a lot
that being said the term can be quite
vague especially for those who are
shopping for a cloud-based business
communication solution in essence the
term unified communications or uc
describes a cloud-based phone system
that unifies multiple communication
channels into one platform hence the
name unified communications
most businesses use a combination of
communications channels and apps
audio calls video conferencing emails
chat text and even facts to communicate
both internally and externally
using a different platform for each
method can get complex not to mention
pricey which is why the demand for
unified communications is constantly on
the rise bringing everything together in
a single communication system is not
only cheaper but also more efficient
not to mention convenient
the last thing you want is to have your
employees jumping around from one tab to
another throughout the course of their
day when a unified platform could
consolidate all these communications
into one app beyond the benefits to your
workforce unified communications can
also improve the experience for your
customers having everything on a single
platform means agents will be able to
respond to queries faster as jeff bezos
once said
we see our customers as invited guests
to a party and we are the hosts
it's our job every day to make every
important aspect of the customer
experience a little bit better
billionaire quotes aside statistics show
that 89 of customers are more likely to
make another purchase after a positive
customer service experience
when trying to find the ideal uc
provider for your company keep in mind
that not all uc solutions are created
equal be sure to look at a few things
number one the features they offer
do they offer the specific communication
channels that your company needs number
two ease of use because you defeat the
point of having a unified solution if
it's too convoluted to easily adopt and
your employees just won't use it number
three seamless migration and whether or
not they have a capable support team to
assist along the way
number four uptime guarantee cloud you
see means that the service provider
hosts your services within their own
data centers and they are responsible
for keeping your system online and
secure your provider should offer a
minimum guaranteed up time of 99.99
though some providers like dialpad will
offer a 100 uptime guarantee and finally
number five pricing you shouldn't skimp
out when choosing a provider but it's
still important to consider how the
subscription will fit into your overall
budget
generally uc is a good fit for just
about any business
we are quick to recommend unified
communication solutions over legacy
communication tools like landline phones
and on-premise pbx systems
simply because of everything these
platforms will bring to the table
however
jumping into a new solution without the
right education could end up a recipe
for disaster
the last thing you want to do is to set
out to improve business communications
but end up with a messy complicated
system that no one wants to even bother
to learn to use
if you want to learn more about the
top-rated uc providers then check out
our article in the description below in
summary unified communications phone
systems are cheaper more convenient and
can increase the likelihood of your
customers sticking around
what's not to love
that's all for now but don't forget to
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simplify the business communication
world and share this video on social
media too so your colleagues can see the
benefits of implementing a unified
communication solution at their own
workplace
till next time this is nate from getboy
you