Video Call in LiveAgent
Learn about the option to chat without video in LiveAgent through a video call demonstration between John Gordon and a customer named Haider. They test the feature and express satisfaction with it.
Video Call in LiveAgent | www.liveagent.com
Topics
- LiveAgent features
- Chatting without video
- Satisfaction with LiveAgent
Video summary
The video is a conversation between John Gordon and a man named Haider. Haider expresses his interest in LiveAgent and asks about the possibility of chatting without video. John explains that it is possible to do so by typing in the chat box and disabling the video. They test this feature and it works perfectly. They end the conversation with Haider commending the feature and expressing satisfaction.
Video transcript
hello this is John Gordon with live
agent how can I help you today haider
this is Marty sir I'm real interested
you know you we don't your future can
you tell me more about it yes of course
why would you like to know well you know
i'm really interested you know in you
and we'll chat and chat simply material
sleep it's something like that possible
yes just type in what you want to say in
the chat box hit enter and it'll show up
on my screen ok let me does it do you
see what i wrote yes hi there oh it
seems to be working perfectly and what
about the other thing if we want you
have just a moisture what can I do
simply just push the video button it'll
disable the video on your screen ok let
me try that right and as you can see if
i push the button on my screen too now
we're just talking with our voice bob is
just a looks cool like a phone call why
not where is great sir i'm really
satisfied with this feature excellent
glad to hear it ok sir does will be all
for me thank you err imagine have a nice
rest of the day you too goodbye goodbye
sir
The Benefits of Using Video Calls in LiveAgent
LiveAgent’s video call feature allows businesses to communicate in a more personal and interactive way. Video calls create a more engaging experience, helping businesses build stronger connections with their customers.They are incredibly useful because they can help resolve customer issues more quickly and efficiently, reducing the need for in-person meetings. The ability to disable the video feature and use it as a voice call is another advantage of LiveAgent’s video call feature. This gives customers and businesses flexibility in communication, allowing them to choose the communication method that works best for them. Calls can also increase customer satisfaction by providing a more personal and engaging customer experience. Customers are more likely to feel valued and heard when they can speak directly with a customer support agent. They can also foster trust and loyalty, leading to long-term relationships between customers and businesses.
The LiveAgent software offers ticketing, live chat, and call center features for customer support. It emphasizes the importance of understanding the basics and highlights the benefits of help desk ticketing and streamlined communication. The software also allows direct customer contact through live chat and offers options for organizing knowledge bases. Numerous well-known companies use LiveAgent for reliable customer support.
Learn all about LiveAgent with webinars
LiveAgent is a comprehensive customer service software for the retail industry. It offers automated ticketing, real-time interactions, and integrations with social media channels. It helps improve customer relationships and communication, with email notifications playing a crucial role in customer support. LiveAgent also provides features for improving marketing reputation, reducing lost tickets, and increasing productivity levels. The software is highly rated and trusted by major companies, offering over 175 features, language support, and a free trial.
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