Top Business Communication Tools (+ When To Use Them)

Hey, this is Tom with Nextiva.
In this video, we'll cover some of the top business communication tools
you should be using to communicate with your team and customers.
There are hundreds of ways
to communicate in the modern world from talk to text.
People even still use fax
but some tools are better suited for one business situation over another.
Along with having personal preferences, specifically when communicating
with your customers and your teams while every one of us uses email in our business
as a staple of communication or really takes this to the next level,
is incorporating email with a customer, relationship manager or CRM.
CRM software keeps up with all of your customer information
to ensure your interactions go smoothly and work effectively.
It does this by gathering customer information and making it
readily available for your agents at all times.
You can even import and export your existing contacts when getting started.
Why is this so important?
Well, now you can see previous interactions
with other people on your team in the same place.
You're reading the email
and not only cuts down on the time needed to work in your inbox,
but also maintains the right context for one of the most critical communication tools.
This helps you sell faster and smarter with multi-channel
support and a central database of contacts from a single view.
You can also set up
chat between team members to keep the flow of information in one place.
Employees can quickly communicate and collaborate with multiple team
members while remaining at their current working location.
This makes work get done more fluidly, especially compared to email,
since chat responses typically happen at a higher frequency.
Conversations are also more accessible since conversations
aren't locked away in email chains that can get cluttered and lost over time.
Live chat can also be set up to be customer facing.
This is the chat icon you might see in the corner of a website
that will connect you with an agent immediately.
Having a live chat feature is key to fast and easy
communication on the customer side while navigating through your website.
The benefit here is twofold.
Your employees can talk with multiple people at a time,
and customers are usually able to resolve their issues much faster.
You can set up chat boards to answer FAQs, and lots of times customers
won't even need to speak to an employee,
boosting your customer support effectiveness.
In addition, to the voice and text based conversations, businesses
are also finding video meetings to be an essential part of communication.
This is especially true as more employees and customers are communicating remotely,
and it brings the added benefits of visual communication in both body
language and presentation materials with video meetings
Your team and customers get much more clarity around who they're talking to
in the context of screen share or presentation deck can provide.
Lastly, a few other feature tools that help keep you connected
are project management, surveys, business MMS and contact centers.
For a full list of tools to look out for.
Be sure to check out the blog post listed in the video description.
Also, if you found the information in this video helpful,
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This is time with the Nextiva, We'll see you next time.