Top 7 eCommerce Help Desk Software Revealed

welcome to the help desk migration
Channel
are you running an online business and
struggling to manage customer inquiries
across multiple channels then you need
the right eCommerce help desk software
to streamline your customer support
operations
in this video we are counting our top
picks for the best help desk platforms
for e-commerce we show no special
affection to any software and the
appearance on the list is random
number one gorgeous as an e-commerce
help desk tool
gorgeous is an e-commerce help desk
software that leverages Automation and
machine learning while maintaining a
personalized touch
it pulls customer and order info and
brings together all communication
channels freeing up your support team to
increase sales
measure sales with Revenue statistics
detects queries like shipping exchange
or refund
C edit and refund orders directly
integrate Shopify Bigcommerce and
Magento
number two re Amaze as an e-commerce
help desk system
re a maze is a versatile e-commerce help
desk that enables customers to contact
the support team via multiple channels
including email live chat social media
and mobile
it lets you manage inquiries from
different sources all in one place and
engage with clients across multiple
websites and storefronts
track your customers activity in real
time
notify about anything planned or
unexpected
answer customers queries 24-7 with chat
Bots
get alerted of a potential Collision
number three zendesk as e-commerce help
desk software
from a shared inbox and live chat tool
to proactive Support options through
automated messages zendesk provides a
comprehensive solution for managing
customer inquiries
additionally zendesk's collaboration
tools and productivity features such as
internal notes and automation helps
streamline customer support and increase
efficiency
solve the requests with answerbot
save time with workflows and automation
integrate Shopify Bigcommerce and
WordPress
build an integrated help center and
Community forum
number four edesk is an e-commerce help
desk tool
edesk is a help desk design specifically
for online sellers collecting customer
queries from various channels into one
place for easy management
with fast access and efficient data
ordering it meets the demands of
e-commerce customer support
suggest the best responses in local
language
integrate leading shopping carts assign
tickets to an appropriate agent
analyze previous replies related to
similar problems
number five freshjest as an e-commerce
help desk system
freshdesk balances the most required
features of a service desk and a basic
help desk tool set making it suitable
for SMB and big Enterprises alike
the single dashboard allows for easy
ticket assignment prioritization and
sorting ensuring no ticket or request
goes unnoticed
use AI powered automations
see the full order history via a Shopify
app
monitor agent productivity with ticket
Trend report
work with people inside and outside your
company
number six live agent as an e-commerce
help desk solution
live agent is a customer support tool
that enables agents to respond to
requests from multiple channels
including email social media and chat
conversations
with a range of Integrations and add-ons
live agent is a popular choice for
e-commerce teams looking to serve
customers across various platforms
customize a live chat experience
follow customers through different
communication
ease the team's workflow that's a solve
button
provide detailed reports and Analytics
number seven help Scout as an e-commerce
help desk tool
help Scout is a simple yet efficient
e-commerce help desk with a single
dashboard that shows all customer data
and real-time interactions
its docs feature helps build a knowledge
base in the robust reporting feature
allows tracking of customer satisfaction
levels
deliver help content with Beacon
create a custom integration using the
API
collect real-time feedback
answer routine requests with saved
replies
have you got another e-commerce help
desk software worth joining this list
tell us in the comments
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