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![How to integrate AI into your helpdesk to automatically improve and generate better replies]()
How to integrate AI into your helpdesk to automatically improve and generate better replies
AI helpdesk integration means adding artificial intelligence technologies—such as machine learning models, natural language processing (NLP), and automation tools—directly into… Learn More
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![Inside an AI answer improver: How it works & how support teams can get the most out of it]()
Inside an AI answer improver: How it works & how support teams can get the most out of it
What is an AI answer improver? An AI answer improver is a type of software that uses artificial intelligence to… Learn More
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![The role of AI in support ticket responses]()
The role of AI in support ticket responses
Support ticket responses are the replies that support agents send to customers who have submitted questions or problems through a… Learn More
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![Why traditional customer support replies fall short]()
Why traditional customer support replies fall short
Slow response times and human error When customer support teams deal with a large number of requests, they often take… Learn More
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![Elevating customer support quality with AI: tools, techniques & best practices]()
Elevating customer support quality with AI: tools, techniques & best practices
AI customer support helps businesses meet the needs of today’s customers. Many people now expect instant, accurate, and smooth service… Learn More
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![A mark of excellence: LiveAgent achieves multiple 2025 recognitions from Capterra, Software Advice and GetApp]()
A mark of excellence: LiveAgent achieves multiple 2025 recognitions from Capterra, Software Advice and GetApp
What a year! We’re thrilled to announce that LiveAgent has received multiple accolades across Capterra, Software Advice, and GetApp throughout… Learn More
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![Why cart abandonment peaks during Black Friday]()
Why cart abandonment peaks during Black Friday
Surges in traffic and site performance issues On Black Friday, online stores experience a huge increase in visitors. This sudden… Learn More
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![The role of AI & omnichannel live chat in Black Friday customer support]()
The role of AI & omnichannel live chat in Black Friday customer support
Black Friday is one of the busiest periods for retailers worldwide. From early‑morning online rushes to last‑minute deals, customer inquiries spike… Learn More
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![How live chat boosts e-commerce conversion rates on Black Friday]()
How live chat boosts e-commerce conversion rates on Black Friday
Black Friday is the biggest shopping event of the year — and for online retailers, it’s a make-or-break opportunity. With… Learn More
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