The video discusses the experiences and strategies of Neil Patel, a marketing specialist. He talks about his experiments with spending large amounts on clothes for business meetings, the success of his personal brand in generating revenue, and the advantages of being recognized as a minority-owned business. The video also touches on the topic of minority quotas in business contracts and the potential benefits it can provide. Overall, the video showcases Patel's insights and experiences in the marketing industry.
- Well, like, I did crazy experiments,
where I spent like 100 and something,
or 200 and something thousand on clothes,
and wanted to see what that did in business meetings.
- You've been doing this for a long time.
So, Neil Patel, which is kind of like a personal blog,
where you're talking about, like, you know,
acts and experiments, and strategies,
that you've, you know, figured out.
How many, can you say how many millions that brought in
in client bookings, for the agency?
Like, how big did just the referrals from Neil Patel get you
before other stuff kicked in, like word of mouth,
and being recognized in the industry,
and other things like that?
- I think the Neil Patel brand got us
to around like 30, 40 million in revenue,
and then word of mouth started kicking in,
and then other things started kicking in,
and employees started bringing in their own deals
because they've worked in the space for so long,
and then we saw more and more growth,
got awards, that brought us deals.
Being a minority-owned business, that helps,
believe it or not.
If you're Indian and you live in the United States,
you're considered a minority, and--
- I was about to say, are we a minority?
- Yeah, I feel like you guys are--
- I feel like I never get
minority credits. - I feel like you're
the majority of CEOs out there.
So, I mean. (chuckles)
- Well, it's funny because we go through RFPs,
and some of them ask if you're,
what is it, like, MBE certification?
It's something like that, I forgot what it's called.
Or Minority Business Enterprise.
And I was like, "Well, I'm not a minority.
There's like one-plus billion of me in this world," right?
And they're like, "Oh, you're a minority."
I'm like, "What are you talking about?
"There's like a billion-plus Indians in this world.
"How are we a minority?"
And they're like, "Oh, in America, you're a minority."
And in some of these RFPs, they're looking,
it says in there, "We're looking for LGBTQ,"
I don't know what the, - Yeah.
- all four of the letters are.
- Sam, you have the tattoo on your arm, what is it?
- Yeah, the Q's there.
- That, and then, woman-owned businesses,
veteran-owned businesses, and the other one was minority.
And I was just like, "Wait, there's actually a quota
"that these big Fortune 500 companies have to hit?"
And they're like, "Yeah."
And I was like, "well, I'm a minority."
They're like, "well, you need the certification."
And I was like, "I got to have a certification
"to tell you that I'm a minority?"
And at first, I didn't realize I was a minority.
They were telling me, "oh, you're a minority.
"We reached out to you.
"We're hoping that you'd be a good fit."
And I'm like, "I'm a minority?"
And they're like, "Yeah,
"you're a minority in the United States.
"You would help us meet our quota.
"Do you have the certification?"
I'm like, "What are you talking about?"
And then we went through the process,
and got the certification.
- You got to get your papers, bro.
You got to get your papers right.
- I would've been offended, and then as soon as I realized,
"Wait, this is to my advantage?
Oh, hold on.
I also got solar panels on my house, does that help?"
You know, like,
"I'm a dog owner." - Yeah, "I wear glasses."
- What else, yeah, exactly.
"I have a vision impairment, called farsightedness,
and, you know, so, what else works in my favor here?"
You know, like, was the certification
just turn the webcam on, and it looked at you,
and it was like, "Yep," (chuckles) and that was it?
- That's not enough.
And what's funny is, our COO, or VP Operations,
one of the titles, I forgot what Tracy's title is,
she asked me for this, like, six months before we did it.
She's like, "hey, I need your birth certificate."
I'm like, "why do you need my birth certificate?"
She's like, "oh, we need it for the certification."
I'm like, "whatever."
And the moment someone ended up telling me how
Magic Johnson generates a lot of his revenue
because he's a minority, and gets a lot of contracts,
partners with other businesses, white-labels it,
and uses his name,
becomes a, quote, unquote, owner of that business,
and then outsources it.
- Wait, wait, wait, tell me about that.
Give me an example.
What's an example of the Magic Johnson formula?
- Sure, so, I don't know if this is true.
This was just what someone in the minority space
ended up telling me.
So, that's the caveat.
I don't know if this is true or real.
And they were saying, let's say,
if someone has a food company,
and they have the contracts with a lot of the hospitals
that are run by the government, like the VA.
They're looking for minorities to provide it.
But there's already a lot of big corporations
that provide the food.
So Magic Johnson may go create a business,
that's in that space, partner with the big supplier
who already provides the food to these hospitals,
he'll go get the contracts,
and then work with them to actually fulfill it.
- Yeah, wait, Shaan, you never heard of this?
My in-laws - No.
- own a moving company, and they're minorities.
They're black, they're Haitian immigrants.
And they win deals, partially because of that reason.
because, like, Morgan Stanley, or something like that,
if they want to move, they want to,
they have some type of policy in their company
that says, "we want to get RFPs for,
or we want to get bids from these types of companies."
- I had no idea how, obviously, I knew this exists,
I just didn't realize how significant it was.
I definitely didn't know the Magic Johnson formula,
which is, frankly, genius on his part, if that's
actually what he does. - If it's true, right?
We don't know that part, - Yeah.
If it's true. - but if it is true.
But think of it this way, right, it's a quota.
So, if I go and I get a RFP, let's say, from Boeing,
which, funny enough, we lost the RFP
because we're over bytes for what they wanted,
and let's say - Racist.
- my price is very similar to the competition.
I have awards showing that we were the agency of the year.
So they're like, "All right,
"these guys are good at what they do.
"We have the case studies."
And if we're similar pricing,
they're like, "oh, this is minority!
"Helps us hit our quota, let's give the business here."
- Right, yeah, yeah, yeah, of course.
You have some merit to go with it.
- For the first $30 million of business, you got that,
and you must've gotten that by year two or so,
if you're growing this fast.
What was the main- - Year three.
- Year three, sorry. - Year three, year three.
- What was the main service?
Like, when I think of, like, because I went to your website,
and I actually submitted a lead to figure it out.
There was the maximum, you ask what your website is,
and what your budget is,
and it's like zero to 10,000, 10,000 to 20,000,
and then just 50,000 plus.
So were you serving, like, mostly small businesses?
And what, like, what were you,
were you doing as simple stuff
as like making their Yelp page good?
Like, what were you doing?
- Yeah, so, it's not that small.
We do have some SMBs like that,
but we actually first started off in mid-market.
Our clients would pay us like a minimum of 10 grand a month.
- And what would you do for 10,000 a month?
- So, nothing was cookie cutter.
It was all custom.
So, like, maybe they needed SEO,
maybe they needed help on paid management,
maybe they needed some CRO, or email marketing,
or a little bit of everything, right?
But the plans would start at 120 a year, right, 10 a month,
and scale up from there, to 20 a month,
30 a month, whatever it may be.
- What was most in-vogue as the service when you started,
like, the trend everybody wanted,
and then what's the in-vogue thing today?
- When we first started, it was mainly SEO.
- And what does that mean though,
what does that mean?
You use HA refs or something,
and your employees look which terms they should rank for,
and then you write an article for them?
- So, it was optimizing their OnPage code,
helping build links, creating content,
promoting the content,
and making sure that traffic converted into leads or sales,
assuming if they weren't services,
and it was a positive ROI for the customer.
- That sounds like a ton of work, for $10,000 a month.
- It would start at 10.
It depended on the keywords, how hard they were to ring for,
and it would go up from there.
- And what about now?
- Sam, I love when you describe people's businesses
because you're just like, "So what does that mean?
"You just Google their name, and then it doesn't show up,
"and then you go write an article with their name?"
And it's like, "What's the hustle?
"Dude, you just read the New York Times,
"and then you just cut out half the words,
"and then you hit send in an email?
"Like, is that what the hustle is?"
- [Sam] Yeah.
- Nailed it.
- I mean, it can be.
Like, you know, there's always more nuance
and complication in reality.
But, like, you can explain things in a fairly simple way,
where it's like, "What's HubSpot?"
"Oh, they just make software,
"so when people sign up for your website,
"you can email them, and call them."
You know what I mean?
Like, you could,
I'm just trying to dumb it down a little bit.
- You mean my HubSpot?
But when you look at the business,
when they first started massive churn,
how to add tons of features, how to figure out onboarding,
how to figure out trading.
There was a lot of stuff that went to make HubSpot
a multibillion dollar company, right?
But a lot of people look at it as email,
but they do more than email.
They do more than a CRM.
They've added actually if anyone in this space
has a ton of traction,
they have a history of adding a lot of those features
for free, which is a smart model.
And then global market share,
get them into the ecosystem and hopefully they stick around.
- And so, what's the popula--
- You should do the ad reads for us.
Yeah, that was amazing. (laughs)
By the way Sam, I think you should make Suburban dictionary,
which is just you explaining businesses without like
any of the complicated stuff.
Like yeah, what is it?
Well, if you get customers--
- I'm going to call it like the three--
The Three Syllable dictionary.
Like I explain complicated things,
but no word is above three syllables.
That's what we're going to call it.
- Yeah, exactly.
- By the way,
I was just going to say Ben brought up one point
on that minority thing.
Ben, you want to say that?
That sounds pretty interesting.
You Slacked us something but.
- Neil kind of mentioned this too,
but like this is really, really popular in government work
because the government is like very hardcore
about hitting their quotas for racial minorities.
And so around here,
like I actually know a couple guys,
and basically what they do is
the people I know are all African American.
They get the contract, they put their name on the contract,
they then outsource the entire thing to like
Deloitte or KPMG or whatever
and they take like, you know,
15% of the revenue or whatever.
- They create a consulting firm,
that's like the Minority Inc,
and then Minority Inc goes against the contracts
that farms it out to like Deloitte or whoever.
- That's great.
Neil was Quick Sprout, Ben there you go.
Was Quick Sprout, I mean so that was your main business,
Quick Sprout and Crazy Egg
were your main business for a while.
- Quick Sprout was just a blog
and then my co-founder, Hiten,
ended up taking it over and now it's his blog.
- So, but what was your main source of revenue and income?
Because like I said, I've listened to you forever.
Like you've been crushing it,
it seems like for financially, for like 10 plus years.
- I don't know if I'm crushing it,
but the main source of income was Crazy Egg
for most of my life,
and then it ended up becoming the ad agency.
- And Sam, you said something at the very beginning
that if I was listening to this,
I'd be like, wait, hold on,
I want to hear that story.
You said something like just for kicks,
he would like spin up a business
that like did a 100K a month in revenue.
What's an example of that?
Tell that story, because that sounds awesome.
- Yeah, so everyone thinks like
it's really hard to make money online
and then you got these shysters
who are like buy this for a thousand dollars
and you become rich,
which never really happens.
Maybe every once in a while,
but for most people, it doesn't.
So I was like, I can create a business on anything
and people are like,
go create a nutrition business.
My audience picked, I gave them like
a lot of different options.
They picked a nutrition business
and I was like, all right,
let's create a blog, get a ranking,
get some traffic and then funnel people in through quizzes,
through emails and let's bubble them into supplements,
rank higher on Amazon, get traction and see what happens.
And it did well.
- And that took you like months, years?
- No, it wasn't months,
it was much more than that.
- Like a year, right?
- A little bit less than a year.
I think it was like nine or 10 months.
So it wasn't like one or two months sadly.
But it little bit less than a year.
So it was pretty good.
- It was an awesome blog post series, Shaan
you got to Google it.
Google like Quick Sprout or Neil Patel,
then like a hundred thousand dollars a month
and it was like a monthly update.
It was pretty amazing.
- I don't think, they may have deleted it now.
I don't know if it's still online but,
and then so I took the money I made from Crazy Egg
and I would park it into other things.
So it's like stock market,
for a long time, the stock market's
had a really crazy run, right?
Then you also have things like investments,
a lot of venture funds,
angel investments and then sometimes you just get lucky,
sometimes you don't notice the numbers game.
- We had talked about doing a content series
like this to grow the podcast.
I was like, you know,
I think one of the best ways to grow the podcast
could be if we do a challenge like what you had described.
And one of the ideas was like,
what if Sam created his own Sam's Sticky-Yicky,
his own condiment brand
and we basically show how we build a D to C brand.
Like, from the idea to like branding to marketing,
and we just do it all transparently to like,
get people hooked on, okay,
let me see how you guys actually build this thing.
Now, it's a lot of work,
which is why I think ultimately we didn't do it,
but how well did that work for you?
Was that like just kind of like a good content thing
or was it like no that was like,
drove a lot of growth for the brand and the blog?
I'm curious how well that worked for you.
- It didn't drive as much growth for the brand,
but it did help out.
Every little bit, like I did crazy experiments,
so I spent like a hundred and something
or 200 and something thousand on clothes
and wanted to see what that did in business meetings,
spent money flying first class everywhere,
wanted to see what that would do.
But yeah, I tried a lot of different experiments
and it was just for shits and giggles
and it was also a reason to justify
some of my expenses. (laughs)
And I was like, I want to fly first class,
because I remember my first time flying first class,
someone else paid for it.
I'm like, wow, this is, I've been missing out.
This is a lot better than being crammed up
and flying all the way to Europe from Los Angeles,
you know, in economy.
And then I was like, man, let's do some experiments
and let's see if I can justify this expense, but yeah.
- [Shaan] (laughs)That's amazing.
- And you just, did you say early on
did you invest in Hiten Shah's other company, Shaan, Nira?
- [Shaan] Yeah.
- Yeah, so we're both, Neil, we're both investors in Nira,
which Hiten is your cousin, right?
- No, brother-in-law. - Brother-in-law.
Brother-in-law, yeah, sorry.
And Hiten's amazing.
He's a great blogger as well.
And Sean and I both invested in his company called Nira,
which is either going to be a dud,
or it's going to be like the biggest company ever.
It's like a company, like,
they're going to close like multimillion dollar contracts.
I would guess, it's like a big ol' business,
potentially a big ol' business.
But did you say that you gave him Crazy Egg?
- So with Crazy Egg, what ended up happening is,
what I wanted to do is
we were doing business forever together
and then eventually, I just said,
hey, you can have the monthly distributions
and I'm going to go create another business.
- Why would you give that, why, why?
- He didn't ask for it, nor did he care for it,
nor did he want it.
You know, he's never been about money,
neither him or I have, and we're not rich.
I can't actually speak for him, I'm not rich.
I've just done well enough and I don't spend as much.
So it's like don't really need the money.
Does that make sense?
Like if you just don't spend money,
you don't really need much cash out.
- Dude, you just said you dropped $200,000 on clothes.
What do you mean you don't need money?
- Well, that was an experiment, right?
But that's not my daily life.
Like I'm wearing a white T-shirt with stains
that my kid spits up on.
That are probably like 10, 20 bucks.
I don't know what the white T-shirts cost,
but they're not really white anymore.
So I try not to do video recordings
in front of white walls anymore,
because you can just tell the discoloration from it.
- So, so did Sam say you live in Brazil?
Is that what you?
- No, no, I have a division in Brazil.
Like we do marketing in Brazil for Brazilian companies.
- And you live in Texas, where do you live?
- Vegas, okay, amazing.
And so have you,
is it easy for you to keep your burn rate down?
Because like, I was telling Sam this,
I spend like, I don't know, $25,000 a month now,
just like, and I'm not, I don't even feel like I'm--
- balling out' - Dude, I think, Shaan,
I think you might spend more than that now.
I bet if you add it up, because I know how you spend,
I bet you it's more than 25.
- It might be, it might be a little more,
but it's not more than 30, I would say.
I don't think it's more than 30.
So I, but like--
- [Neil] Do you have kids?
- Yeah, I got two little kids,
but they're like babies, right?
Like, you know, like they don't, they don't eat food,
you know, so, so you know, there's diapers, sure.
But like, it's not them, it's me. (laughs)
- Good burn rate, I would take 30.
- You said it's a steep burn rate or it's a..
- Good burn rate, I would take it.
I'll trade with you.
- Okay, gotcha, so when you say you don't spend much,
what do you say is your monthly burn rate?
Because I think for most people listening, right,
most people don't talk about
how much they make or how much they spend.
All right, how much you make,
sometimes that's sensitive.
How much do you spend?
- It's kind of bad if I tell you how much I burn--
- Well, but, Neil,
you actually wrote this in a blog post you said,
I spend, this was, I don't know if you're,
I have no idea if you're single
or if you have a family and you can--
- I have a family of two kids.
- My burn rate is high right now.
- But you used to say in your blog post that you go,
$15,000 a month is all I need, I'm happy.
That was like 10 years ago I think.
But you used to say 15,000.
- Single and no kids is easy.
Right now, if I had a guess on my burn rate,
120 to 180 a month.
- What? - That's insane.
- So what is, how does that break down?
So what's the bulk of it?
Whether it's the, house probably is the biggest one.
- No, I have no mortgage.
- Okay, so you're spending 120 to 180K
without spending anything on your home.
- Property tax.
Property tax for both my homes and HOA dues
is probably close to 200 a year.
- Okay, great.
- [Sam] What else?
- We've got 12,000 of the way there.
- Yeah, yeah.
So there's, there's, okay.
- Life insurance is 25 grand a month.
- [Sam] What?
- My whole life policy, yeah, that's 25 to 300 a year.
- No, no, wait, what?
- Wait, I can, what, what the hell is a $25,000 a month
life insurance policy?
What, can you explain that?
- It's just a benefit.
Like, if I die, my wife and kids get money.
Like a life insurance policy?
- Yeah, well I get that, but is that normal?
I've never heard, like either I'm dumb or you're dumb.
Who's dumb here?
Am I dumb, because I've never heard of
anybody spending that much on their life insurance policy?
- It's like an investment account.
It builds over time.
so it's not like it goes away, right?
Most life insurance policies are for call it 10 years
and then you buy another one.
Mine just keep going and you can borrow against it.
Just think of it as like a investment vehicle.
So that's 25 a month.
- Ah, okay, I see, I see, I see.
Now I understand.
- Staff, cleaners, nannies, driver.
We have a full-time driver.
I think that ends up being around 57 a month.
- 5,700 or 57,000?
- [Neil] Thousand.
- You know, a driver, Uber?
(Shaan and Sam laugh)
- Uber is more affordable.
I optimize for convenience.
In Vegas, I go through this company,
they charge a hefty premium.
I go through this company
and I have decals on my car.
So if I do a meeting in front of a casino,
the car can just stay in front of the casino
and doesn't have to move.
If I'm going to the airport,
you can straight up pull up into the plane
or whatever you want to do
and you don't have to go through terminals
or anything like that, so that makes like easier.
- So part of your strategy is,
I'm picking this up is that,
you live the best lifestyle you want
and it's all expensable the way you do it.
- I don't know if it's all expensable.
- Is that what you meant with the decal?
Like it's a company,
it's like marketing,
it's like a marketing vehicle for you?
- So there, there's a limo company.
If I have their decal on my windows and pay them,
I can end up parking wherever I want, in theory.
Not literally wherever I want,
but in most cases I can park wherever I want
and the car can just sit there and wait for me.
- All right, so what else?
Anything else? Do you fly private?
- He's like, I buy a daily Disneyland fast pass
just in case I decide to go that day. (laughs)
- (laughs) Yeah, yeah.
- I fly private for the convenience of time.
- What's been the number one, like,
kind of like where you feel like most people don't,
most people think this is too expensive and not worth it,
but for me, I get way more value.
I'll give you an example in my life, right?
So I thought I had burned right 'til we started talking,
so this is great, I'm feeling so much better about myself.
But the one thing I did was I hired a private chef,
so I was like, all right,
that I think, I always thought
that's the lifestyle of the rich and famous,
and I thought, wow, that's cool,
because you eat healthy and it tastes great.
You don't have to fuss with time and you know,
cooking and dishes and groceries and all that stuff.
And so to me it's like a no brainer.
I'm like, dude, anybody with any kind of money,
you should be like,
that should be one of the first,
like fancy car, later, private chef, now.
because I'm like, to me the value, the reward,
way outweighed the cost
and I think most people don't typically make that trade.
Sounds like you've experimented with
many ways of spending money.
What has been a good reward for cost trade
that you're like, this one is great
that most people don't do?
- I don't know.
I'm in a bubble because I have a lot of friends
who are like me sadly,
in which we spend a lot and we don't know what's reality.
I know that sounds bad to say, but it's true, right?
Cook is not bad, housekeeper isn't bad,
so you don't have to do your own dishes and stuff.
Although, funny enough, I enjoy doing that and ironing,
because it's kind of like meditative for me.
It's relaxing, I dunno why watching TV and ironing.
Nannies help, so you get the freedom
and you can watch your kids when you want to,
but you can also do meetings and stuff like that.
Probably the best expense I ever spend on is private planes.
Not because I like it,
I don't mind flying commercial,
not really any difference for me.
But it helps me optimize for time
so that way I can see my kids more.
because I have to sometimes do a lot of meetings for work
and just going and then coming back the same day,
just really in and out really quickly.
Like sometimes I'll be home quick enough,
like go from Vegas to Utah for a conference,
speak, come back and I'll be home quick enough
to pick up my kid from school,
and like, to me that's really well valuable.
That's worth the money.
- So are you saving any money then?
I mean, are you just taking a fat draw from the agency
in order to pay for this
or are you able to expense a lot of it to the agency?
How's that work?
- I don't expense any of it to my company.
I just personally pay for it.
- So, the agency's just that profitable of a business?
It's doing that well.
- Or investments or savings.
I've done well enough in life where I'm okay.
In his personal blog, Neil Patel discusses the impact of his experiments, acts, and strategies on business growth. One notable experiment he conducted was spending a significant amount of money on clothes to test its influence in business meetings. While the specific results of this experiment are not mentioned, it highlights Neil Patel's willingness to try unconventional approaches in his business endeavors.
According to Neil Patel, the Neil Patel brand itself generated around $30-40 million in revenue before other factors, such as word of mouth and industry recognition, started contributing to growth. Being a minority-owned business, Neil Patel also notes that this status can be advantageous in certain cases, as some companies have quotas to fulfill for minority-owned business partnerships.
The video discussion also touches on the topic of minority-owned businesses and the importance of certifications. Neil Patel recounts his experience with obtaining the Minority Business Enterprise (MBE) certification, which is necessary for some business partnerships. He highlights how some big companies have specific criteria for partnerships, including LGBTQ-friendly, woman-owned, veteran-owned, and minority-owned businesses. He also mentions the Magic Johnson formula, an unofficial concept, where Magic Johnson allegedly uses his minority status to secure contracts and partnerships by partnering with established suppliers and organizations.
Overall, the video conversation emphasizes the significance of experiments, strategies, and minority-owned status in business growth and partnerships.
Neil Patel's agency initially started serving mid-market clients, with a minimum fee of $10,000 per month. The services offered were customized and varied based on the specific needs of each client. They included SEO optimization, paid management, conversion rate optimization (CRO), email marketing, and other related digital marketing efforts. Each plan was tailored to the client's requirements and could scale up in price depending on the scope of work.
The agency's primary focus when they first started was on SEO optimization. This involved optimizing OnPage code, building backlinks, creating and promoting content, and ensuring that website traffic converted into leads or sales for the client. However, the agency's offerings were not limited to SEO alone and extended to other vital aspects of digital marketing to provide a comprehensive solution for their clients.
While the initial emphasis was on SEO, the conversation in the video does not explicitly mention the latest trend in services provided by Neil Patel's agency. However, given the continuously changing landscape of digital marketing, it can be assumed that the agency has evolved to incorporate new trends and technologies into their service offerings. These could include areas such as content marketing, social media advertising, influencer marketing, and data-driven analytics.
As the industry evolves, businesses are likely to seek comprehensive digital marketing strategies that encompass multiple channels and platforms. This could include strategies to optimize online presence, improve visibility, increase website traffic, and enhance customer engagement. Therefore, it is essential for marketing specialists to stay updated with the latest trends and adapt their strategies accordingly to provide effective solutions to their clients.
While the video does not delve deeply into the impact on customer support, it is worth considering the indirect effects of Neil Patel's strategies and experiments on the customer support aspect of business. As the Neil Patel brand grew and gained industry recognition, the agency may have attracted larger clients with more substantial demands and expectations. To meet these expectations, the agency would likely have invested in building a robust customer support system to handle client inquiries, provide assistance, and ensure customer satisfaction.
Furthermore, the agency's focus on delivering results and positive ROI for clients would necessitate effective communication and collaboration between the agency and its clients. This would involve maintaining open lines of communication, providing regular updates and progress reports, and addressing any customer concerns or feedback promptly.
In conclusion, the impact on customer support can be seen as a natural consequence of the agency's growth and commitment to delivering exceptional results to its clients. By prioritizing customer satisfaction and maintaining strong customer relationships, the agency can leverage its reputation and industry recognition to strengthen its position in the market.
Using canned responses and templates in your support ticketing system can improve customer service by providing consistent and personalized responses. It is important to involve your organization in the creation and evaluation process, regularly revise the templates, and avoid using formal language. Ready-made ticketing response templates can help save time and effort in crafting each response from scratch. Ticket closure and follow-up templates can also be useful in providing efficient customer service.
AI tools like translation, transcription, and logo creation enhance digital marketing. Social media marketing has pros and cons. Collaboration and language accessibility are crucial for a better customer experience. LiveAgent offers communication channels for improved customer service.
LiveAgent is a valuable tool for communication, improving customer service and satisfaction, and increasing sales for various companies, including Huawei, BMW, Yamaha, and O2. It has helped businesses achieve their goals and enhance their response time, resulting in better support and increased customer conversion rates. Migrating to LiveAgent from other solutions has proven successful for many.
JetBrains is a software development company that offers various support channels like email, call center, and social media. They provide an integrated development environment (IDE) for multiple programming languages and tools for collaboration. Customers can access a comprehensive knowledge base and receive personalized assistance from product specialists. No live chat support is available.
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