LiveAgent Success Story: Sli.do
Learn how Slido, a web app for real-time audience interaction, improved response times and event success with LiveAgent's life agent tool.
LiveAgent Success Story: Sli.do | Web App For Events
Topics
- Slotto
- Life agent
- Real-time communication
Video summary
Slido is a web app that allows users to ask burning questions and express opinions during meetings and conferences. The app promotes conversations between the presenter and audience. Life agent, a tool used for prioritizing conversations with clients, helps manage phone calls, emails, and chats in real-time. The use of life agent has allowed for faster response times and more successful events for clients.
Video trancript
when people join conferences or meetings
they typically come with questions
slotto is a web app that allows them to
ask the more of his most burning ones
and at the same time express their
opinion it creates this beautiful
conversation between the presenter and
the audience if someone wants to
purchase a new slide all we want to do a
little more than just let them if that's
the case our success ting will reach out
walk them through the basics and answer
even the most simple questions they
might have life agent is a great tool
for us to do it effectively and in real
time events our meetings are a very
dynamic environment everything changes
all the time that's why a live chat and
phone calls help us stay close to our
clients and emails on the other hand
help us prioritize the key conversations
we have with them so we're flagging
emails creating tags for specific emails
and assigning different priorities the
greatest thing about life agent is that
it can manage everything from one place
whether it's a phone call or Ted or an
email it's very easy to talk to our
clients even during the busiest time of
the day life agent therefore allows us
to reach out faster and secure a smooth
and successful event for our client
that's also why our response time is now
closer to 30 minutes
Learn all about LiveAgent with webinars
The text discusses LiveAgent, a customer support software that offers features such as ticketing, live chat, and a call center. It emphasizes the importance of starting with the basics and understanding the key features and settings of the LiveAgent dashboard. The text also highlights the benefits of using help desk ticketing and the streamlined communication transformed into tickets. It mentions the ability to directly contact customers through live chat software and proactive chat invitations. Additionally, it mentions the option to create separated knowledge bases to organize information according to language, product, or brand. The text concludes by highlighting the reliability of LiveAgent and mentioning some well-known companies that use the software.
The power of video in the field of customer service
"Using videos in customer service can break down complex concepts, add a human touch, reduce call center burden, and improve customer experience for greater retention."
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