LiveAgent 2021 | Better Customer Service Starts Today
LiveAgent is a help desk software that organizes all customer communications, including phone, email, live chat, and social media, in one inbox by priority. It also supports multiple companies or products in one account for a small monthly fee, emphasizing the importance of great customer service and how LiveAgent can improve customer experience.
LiveAgent 2021 | Better Customer Service Starts Today
Topics
- Live Agent help desk software
- organizing customer communications
- supporting multiple companies/products
Video summary
The video promotes Live Agent, a help desk software that organizes all customer communications, including phone, email, live chat, and social media, in one inbox by priority. It also supports multiple companies or products in one account for a small monthly fee. The video emphasizes the importance of great customer service and how Live Agent can improve customer experience.
Video transcript
your customers use phone email live chat
and even social to get in touch with you
heck some of them even use multiple
forms of contact
crazy
[Applause]
not anymore live agent sorts all of your
communication
neatly in one inbox by priority
even on the go
[Music]
do you support multiple companies or
products
connect all of them in one single live
agent account
we post your live agent account in our
rock solid cloud
for a small monthly fee of let's say two
frappuccinos at your favorite coffee
shop
and what's more we don't limit you on
the number of tickets
call recordings or number of email
addresses you use
because we know that great customer
service is the perfect growth igniter
bad experience travels at the speed of
light don't let it take away your
customers surprise them with a level of
support that will make them come back to
you
over and over again because great
customer service
starts with better help desk software it
starts with live agent
Streamline Your Customer Support with LiveAgent
LiveAgent is a powerful helpdesk software that offers a comprehensive solution for businesses to manage all their communication channels in one place, efficiently resolving customer inquiries and issues. The benefits of LiveAgent start with its ability to integrate and streamline different communication channels. LiveAgent gathers data from social media platforms, email, live chat, website contact forms, and more, compiling it into a unified inbox. This makes it easier for customer support agents to handle customer inquiries without switching between different platforms, increasing efficiency and communication clarity. One of the major advantages of LiveAgent is the customization it offers. Businesses can tailor LiveAgent’s interface to perfectly match their needs. By implementing LiveAgent, a company can also gain a comprehensive view of customer support operations, from agents’ workloads to ticket flow, which can help businesses identify any communication or support issues.
Introducing LiveAgent’s new AI-powered feature in the works
LiveAgent introduces an AI-powered feature for email ticketing. It saves time, improves response accuracy, and provides personalized support.
Need to improve your customer service?
Customer service is vital, with support and service required before, during, and after purchases. It's crucial to measure metrics like CSAT, NPS, CES, and FRT to ensure customer satisfaction. A CSAT score of 80% or higher is ideal.
Learn all about LiveAgent with webinars
LiveAgent is a comprehensive customer service software for the retail industry. It offers automated ticketing, real-time interactions, and integrations with social media channels. It helps improve customer relationships and communication, with email notifications playing a crucial role in customer support. LiveAgent also provides features for improving marketing reputation, reducing lost tickets, and increasing productivity levels. The software is highly rated and trusted by major companies, offering over 175 features, language support, and a free trial.
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