hello everybody in this video tutorial I
will show you how to set up rules in
live agent rules are special rules that
are action triggered rules create
predefined actions that are
automatically assigned to tickets if the
rules conditions are met the action is
performed rules are most commonly used
for transferring specific tickets to
certain departments adding tags marking
tickets as spam resolving tickets etc in
this video we will set up an example
rule which will add a tag named rewards
to all tickets where an agent has been
rated with a positive rating navigate to
click on create name your new rule with
a unique name
set apply one agent rated
add a condition group if agent rating
click on save and close
there's nothing else you need to do now
the rule will run a background and
perform the task in intervals if you
have any questions feel free to get in
touch with us via support at la desk.com
thanks for watching
One of its most useful features is the ability to create rules that automate certain actions for incoming tickets. Rules are conditions that trigger predefined actions when a ticket matches the specified criteria. For example, you can create a rule that automatically assigns a ticket to a specific department based on its subject or tags it as spam if it contains certain keywords. Using rules in LiveAgent can significantly improve the efficiency of your ticket management process. Tickets are processed faster and with greater accuracy. In the video tutorial, LiveAgent provides a step-by-step guide for creating and implementing rules in your customer support workflow. The video demonstrates how to set up these rules in LiveAgent.
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