How to setup Gamification in LiveAgent
Learn how to set up gamification in LiveAgent to motivate and engage your customer support team. Issuing badges and assigning levels can improve performance, increase customer satisfaction, and create friendly competition. The set-up process is easy with LiveAgent's video tutorial.
How to setup Gamification in LiveAgent | www.liveagent.com
Topics
- Gamification as a tool to motivate support teams
- Badge personalization and issuance
- Level assignment and the leaderboard’s significance
Video summary
Gamification is a tool to motivate customer support teams and make their everyday work more fun. It involves issuing badges to agents who do actions contributing to company success and assigning levels to agents who meet defined conditions. The badges can be personalized and disabled if required. Regular issues of badges and levels and their gradual gain over time itself motivates support team members to work harder. The dashboard presents a leaderboard that shows all agents’ levels. Gamification is a powerful tool that can improve the performance of support teams.
Video transcript
solving customers issues all day long is
hard work and your best performing
customer support agents deserve to be
credited and acknowledged gamification
is not just about fun it motivates
support team members to work even harder
badges are given out regularly and
levels are gained gradually over time
allow your support agents to earn badges
and levels when they do actions that
contribute to the overall success of
your company make their everyday work
more fun and motivate them to better
performance now I'll show you how to set
up badges and add new levels navigate to
configuration system and click on
gamification in the badges section you
can see all available badges for example
have a look at Speedy Gonzales badge
this badge is assigned to an agent whose
average response time to the ringing
chats was fastest in the day before you
can change image in text here
if you don't want to use any badge click
the disable button here
to enable a batch click the enable
button
in the level section you can edit or add
new levels levels are automatically
assigned to agents who met the defined
condition to edit the level click on
edit button in this window you can
change the number of level name
description in to find condition
to see all agents levels navigate to
dashboard and select leaderboard for
level
gamification can motivate your support
agents to work harder it makes their
everyday work more fun for any questions
don't hesitate to get in touch with us
via support at la desk.com thanks for
watching
Empowering Customer Support Teams with Gamification Feature
LiveAgent offers a gamification feature to motivate and engage customer support teams. Gamification adds an element of fun and friendly competition to their daily tasks. The feature provides an additional layer of support by driving agent performance, improving customer satisfaction, and increasing overall team morale. Gamification works by awarding points, badges, and levels for successful or timely completion of ticket assignments or other customer support tasks. This feature encourages agents to work more efficiently and diligently and creates a sense of achievement, which can improve job satisfaction, and retention rates. The benefits of gamification are not limited to the agents themselves. It can also positively affect the customers of a business. With gamification, the speed and accuracy of responses to customer issues are increased, leading to a higher rate of first-call resolutions. This can enhance customer satisfaction and promote loyalty and positive feedback. LiveAgent provides a video guide that takes you through the set-up process of the gamification feature in just a few simple steps. This tutorial ensures that the initial setup is seamless and straightforward.
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