Learn how to create and use predefined answers in LiveAgent to streamline customer support. This video tutorial walks through the process step-by-step and highlights effective use of keyboard shortcuts or the predefined answer icon. Simplify your workflow and respond to tickets quickly and easily.
In this video tutorial, the speaker explains how to create and use predefined answers in Live Agent to simplify support queries. Predefined answers are single standard responses that can be used for frequently asked questions. The tutorial demonstrates how to create a predefined answer, name it, add a subject line, type in the message content, and set its availability. Then, it explains how to use the predefined answers in practice by triggering them using the ctrl+L shortcut or selecting the message from the predefined answer icon in a new ticket. If you have any further questions, you can contact the support team via email.
hello everybody in this video tutorial I
will show you how to create and use
predefined answers in live agent an
efficient and simple way to simplify
your workflow is to create predefined
answers for support queries that can be
answered with a single standard response
to create a predefined answer navigate
to configuration automation predefined
answers and click on create predefined
name it with a unique name
add the subject line note that the
subject will be used only when composing
a new ticket
type in the message content
set the availability to all me or the
hit save now let's see how to use
predefined answers in practice navigate
to tickets and create a new ticket
to trigger a predefined answer simply
hit ctrl + L while typing or click the
predefined answer icon and select a
if you have any questions don't hesitate
to get in touch with us via email
support @ la desk.com thanks for
Predefined answers are pre-written responses developed to handle common customer queries that customer service agents frequently encounter. They are beneficial for customer service agents as they allow them to save time while giving consistent replies. Using predefined answers can improve customer service experiences as they ensure that responses are accurate, timely, and consistent across the company. Predefined answers can also assist new agents in becoming familiar with the company’s policies and procedures, as they can study them to get an idea of how to respond to various customer inquiries. The video is an excellent tool to learn how to use predefined answers in LiveAgent. The video provides a step-by-step tutorial on how to create, develop and add predefined answers to the LiveAgent profile.
LiveAgent is a comprehensive customer service software for the retail industry. It offers automated ticketing, real-time interactions, and integrations with social media channels. It helps improve customer relationships and communication, with email notifications playing a crucial role in customer support. LiveAgent also provides features for improving marketing reputation, reducing lost tickets, and increasing productivity levels. The software is highly rated and trusted by major companies, offering over 175 features, language support, and a free trial.
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LiveAgent is a versatile customer support software that offers features like ticketing and live chat. It emphasizes the importance of understanding key features and settings, and highlights the benefits of help desk ticketing and communication through live chat. The software also allows for the creation of separate knowledge bases to organize information.
LiveAgent is a customer support software with features like ticketing and live chat. It emphasizes starting with the basics and highlights the benefits of help desk ticketing and direct customer communication. LiveAgent also offers customizable ticket fields and is used by well-known companies.
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