How to: Predefined answers in LiveAgent

How to: Predefined answers in LiveAgent | www.liveagent.com | Live Agent01:26

Live AgentJanuary 27, 2015

How to: Predefined answers in LiveAgent | www.liveagent.com

Topics

• Creating Predefined Answers
• Simplifying Support Queries
• Using Predefined Answers in Practice

Video summary

In this video tutorial, the speaker explains how to create and use predefined answers in Live Agent to simplify support queries. Predefined answers are single standard responses that can be used for frequently asked questions. The tutorial demonstrates how to create a predefined answer, name it, add a subject line, type in the message content, and set its availability. Then, it explains how to use the predefined answers in practice by triggering them using the ctrl+L shortcut or selecting the message from the predefined answer icon in a new ticket. If you have any further questions, you can contact the support team via email.

Streamline Customer Service with Predefined Answers

Predefined answers are pre-written responses developed to handle common customer queries that customer service agents frequently encounter. They are beneficial for customer service agents as they allow them to save time while giving consistent replies. Using predefined answers can improve customer service experiences as they ensure that responses are accurate, timely, and consistent across the company. Predefined answers can also assist new agents in becoming familiar with the company’s policies and procedures, as they can study them to get an idea of how to respond to various customer inquiries. The video is an excellent tool to learn how to use predefined answers in LiveAgent. The video provides a step-by-step tutorial on how to create, develop and add predefined answers to the LiveAgent profile. 

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